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timsonefelt
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March 3, 2020 at 11:43 am
I run summer camps. The parents are the ones who register, but they are doing so for their children. When they get the payment received email, it shows the parent as the registrant. I’d like the email to have the name of their child(ren) in the email when they get it. How can I accomplish this?
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Josh
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March 3, 2020 at 2:16 pm
Hi,
You go to Event Espresso > Messages > Default Message templates. There you can edit the Payment Received template for the Primary Registrant.
Within the editor’s main content section you can use this shortcode:
[PRIMARY_REGISTRANT_ANSWER_*]
That’s a special shortcode because after the *, you can put the question label and the email will include the answer to the question from the form.
e.g. [PRIMARY_REGISTRANT_ANSWER_*Child’s name] will display the answer to the question “Child’s name”.
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timsonefelt
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March 3, 2020 at 2:41 pm
Thank you Josh. I ended up changing the primary name in the form (first name) to have them put in the Child’s name there (that’s the most important name for us), then changed where I had them enter the child’s name as an additional field, to be the parent’s name. It should be fine this way. I’m still trying to figure out when all the different email templates are used… so question:
If I have my registration set so the ONLY option is for them to pay with paypal, then the only email they will get would be the payment received one, correct? Then if I refund them for any reason, they’d receive the refund? When would they get the registration approved email? Wouldn’t that be taken care of with the payment received one since they have paid, their registration is approved, right? What am I missing?
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Josh
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March 3, 2020 at 2:48 pm
They’d get the registration approved email within a few minutes after the payment received email. If you’d prefer to not have the registration approved email sent you could deactivate that one. You go to Event Espresso > Messages > Settings and drag & drop any message types you don’t want sent into the “Inactive” box.
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timsonefelt
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March 3, 2020 at 2:49 pm
OK, thank you! So if I customize any of the emails, the customized one takes precedent over the default ones?
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Josh
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March 3, 2020 at 2:54 pm
Only if you customize the default templates. If you add custom templates, those can be chosen within specific events to use instead of the default ones.
In other words you can make edits to the default templates, and those will be used for events by default.
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timsonefelt
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March 3, 2020 at 2:55 pm
Alright, I think I’m starting to understand! 😉
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