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connectit
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May 13, 2021 at 12:49 am
Hello, I have created an event and it is appearing as inactive. I have checked the date & time and everything looks fine. Event ID 1057. Please help.
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Tony
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May 13, 2021 at 3:29 am
Hi there,
Have you published the event or is it saved as a draft?
I can’t see any published events on your site so if it’s still a draft it will show inactive until published.
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connectit
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May 13, 2021 at 4:04 am
Hello,
I did published it on 29 Apr.
Status: Draft Edit
Visibility: Public Edit
Publish on: Apr 29, 2021 at 12:18 Edit
Approved Registrations : 0
Pending Payment Registrations : 0
Not Approved Registrations : 0
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Tony
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May 13, 2021 at 4:11 am
That shows the status of that event post is draft:
Status: Draft
What happens when you click the publish button?
Does it just appear to reload the page?
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connectit
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May 13, 2021 at 4:16 am
There is only 5 options:-
Pending Review
Draft
Cancelled
Postponed
Sold Out.
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Tony
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May 13, 2021 at 4:18 am
Yeah you can’t set a status of published, you just click the publish button:
https://monosnap.com/file/sTnxGESD1K2ls9NcdDU4fnHnNtgS5H
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connectit
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May 13, 2021 at 4:22 am
I did that but it is not changing.
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connectit
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May 13, 2021 at 4:24 am
Event tickets & Datetimes
Name
Add Title (optional)
Event Start 2021-05-19 01:00 pm
Event End 2021-05-19 03:30 pm
Ticket Sale Starts Sell Until Price Qty Sold Rsrvd Regs
Free Ticket
Sale Starts 2021-05-06 09:45 am
Sell Until 2021-05-18 11:55 pm
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Tony
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May 13, 2021 at 4:29 am
Try changing the status to Cancelled and then click the ‘Save Cancelled’ button.
Does it save with a status of cancelled?
Create a new test event, give it a name/title and just click publish, does that event publish correctly or do the same thing?
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connectit
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May 13, 2021 at 4:32 am
Ok cancelled does changed the status.
I have created another as you said now it is appearing as upcoming. I haven’t set the correct date just the name and published.
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Tony
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May 13, 2021 at 5:12 am
On that ‘broken’ event, did you not set a title and then save, then set a title?
If so that can cause issues, it will generally fix itself on next save but sometimes not (it depends on what data saved the first time round).
Your quickest option is to use that new event, copy over the details into that event and then trash the other.
If you’d like for me to confirm if the above is the issue I can do if you send over temp login details using this form:
https://eventespresso.com/send-login-details/
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connectit
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May 13, 2021 at 5:15 am
I can’t remember the set up I did. But now it is sorted. I have already update the event.
Thanks for your help. Much appreciated.
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