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Importer Question

Posted: January 24, 2023 at 9:51 am


SONIC BLOOM

January 24, 2023 at 9:51 am

Send out event registration confirmation emails – i am not getting an option to approve and notify in bulk actions – just approve, and then i have to manually send ticket registrations out, any workaround?


Garth

  • Support Staff

January 24, 2023 at 2:25 pm

Hi there,

Are the Registration Approved and related messages activated? Go to: Event Espresso > Messages > Templates and make sure your templates are active and ready to send. There should be a recipient in the TO field of any messages and contexts you want sent.

Also, check your Messages > Settings tab to make sure the messages are activated.

Then, you should be able to Approve and Notify in bulk.


SONIC BLOOM

January 26, 2023 at 9:34 am

all these are active, i am still not seeing the approve and notify feature, just approve.


Tony

  • Support Staff

January 26, 2023 at 9:44 am

What version of the importer do you have on the site?

If you look at the transaction for one of these registrations and click to view the session details below the line items, what does it show?


SONIC BLOOM

January 26, 2023 at 9:50 am

the latest importer, downloaded from site, –

Approve Reg
Decline Reg
Set Reg to Pending
Set Reg to Not Approved
Cancel Reg
Trash Reg


Tony

  • Support Staff

January 26, 2023 at 10:22 am

the latest importer, downloaded from site

Can you confirm the version number, please.

Approve Reg
Decline Reg
Set Reg to Pending
Set Reg to Not Approved
Cancel Reg
Trash Reg

I’m not sure what this is?

View the Transaction for a registration but going to Event Espresso -> Registrations, find on of the registrations you imported and click on the TXN Date column value.

You’ll see a page like this: https://monosnap.com/file/qy84chD9m0GnpNR2lm5iij6y1Pb3K2

Click on the the link highlighted on the above, whats does it show?


SONIC BLOOM

January 26, 2023 at 3:51 pm

1.0.2p –

why would i click TXN date column value in individual registrations?

i thought i could bulk select and have the notification /ticket sent. i have yet to import any real tickets, but did a test and did not see any Approve and Notify, i was giving you what i was able to select in registrations. I will provide screenshot

https://monosnap.com/file/EEkCkVOxeysWKxj42p9vgDUjDpHBBS


Tony

  • Support Staff

January 27, 2023 at 3:02 am

why would i click TXN date column value in individual registrations?

I was asking you to check the values shown there on one of the imported registration because your opening title for this thread is ‘Importer Question’, which implies this issue is only with Imported registrations (turns out it’s not).

When you import a registration if the session hasn’t been set up correctly and the details I asked you to check do not show what we expect them to show then it means there was n issue with the Import which can then prevent the bulk option from showing which we could have investigated.

i thought i could bulk select and have the notification /ticket sent.

Registration-based messages yes, however, you can’t bulk-send the tickets.

i have yet to import any real tickets, but did a test and did not see any Approve and Notify

Looking at your screenshot there’s no ‘… and notify’ options for any option not just imported ones.

i was giving you what i was able to select in registrations. I will provide screenshot

That’s great but it wasn’t what I asked for above so without context I had no idea what it meant.

—-

So looking at your screenshot this has nothing to do with the Importer.

The only time I see all ‘… and notify’ options disabled is when messages have been deactivated.

Can you go to Event Espresso -> Messages -> Settings (tab).

Add a screenshot of what you see there, please.

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