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Importer Error: HTTP ERROR 500

Posted: August 9, 2019 at 9:40 pm


hsdorg

August 9, 2019 at 9:40 pm

Hey Guys!

Just tried the Importer. I’m getting the error: HTTP ERROR 500. It only allowed me to select my event. When i hit next, I get a blank page in Edge and a HTTP ERROR 500 in Chrome.

Thank you!


Tony

  • Support Staff

August 11, 2019 at 8:02 am

Hi there,

Error 500 is a general error shown on the site when a fatal error is thrown, well.need the full error to troubleshoot this further.

If you take a look in your hosts control panel do you have a section to view errors? if so can you see any from EE there?


hsdorg

August 15, 2019 at 9:41 am

Sorry for the delayed response…long story. I’ll take a look and see what I can find. I use Blue Host, if that helps any…


Tony

  • Support Staff

August 15, 2019 at 12:08 pm

Another option is to add this code to your site wp-config.php file:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

You’ll have something like define( 'WP_DEBUG', false ); there already, so that block replaces that single line.

What that does is tell your site to store any errors to /wp-content/debug.log so then you test the importer again to get the error and check that file to see the full error logged.


hsdorg

August 15, 2019 at 1:12 pm

I ran it and this is what the error log spit out:

MAIN error_log:
[Thu Aug 15 13:10:02.527330 2019] [:error] [pid 362620:tid 22627586316032] [client 37.209.251.137:0] [client 37.209.251.137] ModSecurity: Warning. Pattern match “POST” at REQUEST_METHOD. [file “/opt/mod_security/hg_rules.conf”] [line “151”] [id “900405”] [msg “xmlrpc POST logging”] [data “409”] [hostname “216.172.169.30”] [uri “/xmlrpc.php”] [unique_id “XVWuCp2FTKKtev2QtG8w7AAAAKo”]
[Thu Aug 15 13:10:02.544348 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.544771 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.544971 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.545075 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.545346 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.547314 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.547625 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.547735 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.547930 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.548105 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.548344 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.548437 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.548655 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.548760 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.548939 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.549050 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.549264 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.549488 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.549677 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.549783 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.549986 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.550080 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.550301 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.550424 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.550624 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.550727 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.550918 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.551009 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.551204 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.551332 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.551777 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.551878 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.552072 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.552177 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.552512 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.552627 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.552810 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.552913 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.553108 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.553202 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.553414 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.553553 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.553725 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.553814 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.558747 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.558860 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.559029 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0 % Total % Received % Xferd Average Speed Time Time Time Current
[Thu Aug 15 13:10:02.559120 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] Dload Upload Total Spent Left Speed
[Thu Aug 15 13:10:02.559212 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0
[Thu Aug 15 13:10:02.795696 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 370 0 25 100 345 102 1413 –:–:– –:–:– –:–:– 1516
[Thu Aug 15 13:10:02.947566 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 916 100 571 100 345 1427 862 –:–:– –:–:– –:–:– 2290
[Thu Aug 15 13:10:02.982358 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 782 0 403 100 379 948 891 –:–:– –:–:– –:–:– 1840
[Thu Aug 15 13:10:03.007957 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 792 0 415 100 377 900 817 –:–:– –:–:– –:–:– 1718
[Thu Aug 15 13:10:03.048908 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 789 0 426 100 363 852 726 –:–:– –:–:– –:–:– 1578
[Thu Aug 15 13:10:03.056697 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0\r100 380 0 0 100 380 0 740 –:–:– –:–:– –:–:– 739\r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0
[Thu Aug 15 13:10:03.057114 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 349 0 0 100 349 0 681 –:–:– –:–:– –:–:– 680\r100 345 0 0 100 345 0 673 –:–:– –:–:– –:–:– 672\r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0\r100 360 0 0 100 360 0 704 –:–:– –:–:–
[Thu Aug 15 13:10:03.057145 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] –:–:– 703
[Thu Aug 15 13:10:03.057366 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0\r100 346 0 0 100 346 0 679 –:–:– –:–:– –:–:– 678
[Thu Aug 15 13:10:03.057810 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 351 0 0 100 351 0 689 –:–:– –:–:– –:–:– 688\r100 338 0 0 100 338 0 665 –:–:– –:–:– –:–:– 664\r100 351 0 0 100 351 0 690 –:–:– –:–:– –:–:– 689\r100 351 0 0 100 351 0 690 –:–:– –:–:– –:–:– 689
[Thu Aug 15 13:10:03.057990 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– –:–:– –:–:– 0\r100 363 0 0 100 363
[Thu Aug 15 13:10:03.058047 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] 0 715 –:–:– –:–:– –:–:– 714
[Thu Aug 15 13:10:03.058068 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 358
[Thu Aug 15 13:10:03.058169 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] 0 0 100 358 0 707 –:–:– –:–:– –:–:– 706
[Thu Aug 15 13:10:03.058236 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0
[Thu Aug 15 13:10:03.058268 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] 0 0 0
[Thu Aug 15 13:10:03.058323 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] 0 –:–:– –:–:– –:–:– 0
[Thu Aug 15 13:10:03.058472 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 361 0 0 100 361 0 713 –:–:– –:–:– –:–:– 713
[Thu Aug 15 13:10:03.058525 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0
[Thu Aug 15 13:10:03.058592 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] 0 0 0 –:–:– –:–:– –:–:– 0
[Thu Aug 15 13:10:03.083007 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 518 0 155 100 363 291 682 –:–:– –:–:– –:–:– 971
[Thu Aug 15 13:10:03.115858 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 906 0 548 100 358 971 634 –:–:– –:–:– –:–:– 1603
[Thu Aug 15 13:10:03.117363 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 764 0 413 100 351 725 616 –:–:– –:–:– –:–:– 1340
[Thu Aug 15 13:10:03.189587 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 747 0 402 100 345 624 535 –:–:– –:–:– –:–:– 1158
[Thu Aug 15 13:10:03.575163 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 747 0 409 100 338 398 329 0:00:01 0:00:01 –:–:– 728
[Thu Aug 15 13:10:03.594317 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 764 0 403 100 361 387 346 0:00:01 0:00:01 –:–:– 733
[Thu Aug 15 13:10:03.621553 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 752 0 403 100 349 374 324 0:00:01 0:00:01 –:–:– 698
[Thu Aug 15 13:10:03.811648 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 766 0 415 100 351 333 281 0:00:01 0:00:01 –:–:– 615
[Thu Aug 15 13:10:03.812681 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 761 0 403 100 358 317 282 0:00:01 0:00:01 –:–:– 600
[Thu Aug 15 13:10:03.893351 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 763 0 403 100 360 299 267 0:00:01 0:00:01 –:–:– 566
[Thu Aug 15 13:10:03.965757 2019] [:error] [pid 362620:tid 22627565303552] [client 103.103.192.155:0] [client 103.103.192.155] ModSecurity: Access denied with code 409 (phase 1). RBL lookup of 155.192.103.103.testwprbl.websitewelcome.com succeeded at REMOTE_ADDR. [file “/opt/mod_security/hg_rules.conf”] [line “171”] [id “900407”] [msg “WordPress and Joomla Brute RBL: testwprbl.websitewelcome.com”] [hostname “216.172.169.30”] [uri “/xmlrpc.php”] [unique_id “XVWuC52FTKKtev2QtG8w7wAAALQ”]
[Thu Aug 15 13:10:03.965888 2019] [:error] [pid 362620:tid 22627565303552] [client 103.103.192.155:0] [client 103.103.192.155] ModSecurity: Warning. Pattern match “POST” at REQUEST_METHOD. [file “/opt/mod_security/hg_rules.conf”] [line “151”] [id “900405”] [msg “xmlrpc POST logging”] [data “409”] [hostname “216.172.169.30”] [uri “/xmlrpc.php”] [unique_id “XVWuC52FTKKtev2QtG8w7wAAALQ”]
[Thu Aug 15 13:10:04.026369 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 380 0 0 100 380 0 256 0:00:01 0:00:01 –:–:– 256
[Thu Aug 15 13:10:04.058068 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r 0 0 0 0 0 0 0 0 –:–:– 0:00:01 –:–:– 0\r100 347 0 0 100 347 0 230 0:00:01 0:00:01 –:–:– 230\r100 351 0 0 100 351 0 231 0:00:01 0:00:01 –:–:– 231\r 0 0 0 0 0 0 0 0 –:–:– 0:00:01 –:–:– 0\r100 343 0 0 100 343 0 227 0:00:01 0:00:01 –:–:– 226\r 0 0 0 0 0 0 0 0 –:–:– 0:00:01 –:–:– 0\r100 346 0 0 100 346 0 229 0:00:01 0:00:01 –:–:– 229\r100 351 0 0 100 351 0 232 0:00:01 0:00:01 –:–:– 232\r 0 0 0 0 0 0 0 0 –:–:– 0:00:01 –:–:– 0
[Thu Aug 15 13:10:04.219584 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 754 0 403 100 351 240 209 0:00:01 0:00:01 –:–:– 449
[Thu Aug 15 13:10:04.639625 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 761 0 415 100 346 198 165 0:00:02 0:00:02 –:–:– 364
[Thu Aug 15 13:10:04.670455 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 747 0 403 100 344 189 162 0:00:02 0:00:02 –:–:– 351
[Thu Aug 15 13:10:04.755989 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 751 0 403 100 348 182 157 0:00:02 0:00:02 –:–:– 340
[Thu Aug 15 13:10:04.909133 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 42 100 42 0 0 17 0 0:00:02 0:00:02 –:–:– 49
[Thu Aug 15 13:10:05.056494 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 347 0 0 100 347 0 138 0:00:02 0:00:02 –:–:– 138
[Thu Aug 15 13:10:05.056743 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 343 0 0 100 343 0 136 0:00:02 0:00:02 –:–:– 136
[Thu Aug 15 13:10:05.056886 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 351 0 0 100 351 0 140 0:00:02 0:00:02 –:–:– 139
[Thu Aug 15 13:10:05.057020 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 383 0 0 100 383 0 152 0:00:02 0:00:02 –:–:– 152
[Thu Aug 15 13:10:05.525735 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 786 0 403 100 383 135 128 0:00:02 0:00:02 –:–:– 264
[Thu Aug 15 13:10:06.057696 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 343 0 0 100 343 0 97 0:00:03 0:00:03 –:–:– 97\r100 351 0 0 100 351 0 100 0:00:03 0:00:03 –:–:– 100\r100 347 0 0 100 347 0 99 0:00:03 0:00:03 –:–:– 99
[Thu Aug 15 13:10:06.243697 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 760 0 409 100 351 110 95 0:00:03 0:00:03 –:–:– 205
[Thu Aug 15 13:10:07.056640 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 343 0 0 100 343 0 76 0:00:04 0:00:04 –:–:– 76\r100 347 0 0 100 347 0 77 0:00:04 0:00:04 –:–:– 77
[Thu Aug 15 13:10:07.180840 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 750 0 403 100 347 87 74 0:00:04 0:00:04 –:–:– 181
[Thu Aug 15 13:10:07.840377 2019] [:error] [pid 362620:tid 22627588417280] [client 88.99.95.125:0] \r100 789 0 446 100 343 84 64 0:00:05 0:00:05 –:–:– 164
[Thu Aug 15 13:10:08.846719 2019] [:error] [pid 362620:tid 22627567404800] [client 5.189.138.249:0] [client 5.189.138.249] ModSecurity: Access denied with code 409 (phase 1). RBL lookup of 249.138.189.5.testwprbl.websitewelcome.com succeeded at REMOTE_ADDR. [file “/opt/mod_security/hg_rules.conf”] [line “171”] [id “900407”] [msg “WordPress and Joomla Brute RBL: testwprbl.websitewelcome.com”] [hostname “bronxtobarn.com”] [uri “/wp-login.php”] [unique_id “XVWuEJ2FTKKtev2QtG8w@QAAALM”]


Josh

  • Support Staff

August 15, 2019 at 2:00 pm

What you’ve posted looks like an access log (not an error log). What could be happening is a mod security rule being triggered, which is something your host may be able to adjust. Can you contact your web host to see if they can investigate the mod security settings?


hsdorg

August 16, 2019 at 12:00 pm

This reply has been marked as private.


hsdorg

August 16, 2019 at 12:29 pm

Scratch that… Blue Host knew what to do; I hope. They white listed the URL and my IP address. Hopefully that does the trick. I’ll know if about an hour.


hsdorg

August 17, 2019 at 12:46 am

Ok…so my host is trying to whitelist the URLs, but at no success. Is there anything you can tell me that will help them? Here are the URLs they’ve listed:

…wp-admin/admin.php?page=espresso_importer&action=import&type=csv-attendee&import_nonce=c0013492a3

…wp-admin/admin.php?page=espresso_importer&action=import&type=csv-attendee&import_nonce=1beb97c9ce&return=import&ee-form-step=choose-event


hsdorg

August 17, 2019 at 2:53 pm

Finally! Blue Host discovered the issue. It was a PHP version issue 😉 I’m LOVING the plugin!


Tony

  • Support Staff

August 19, 2019 at 3:33 am

Hi there,

Firstly I’m glad it’s working for you now and you loving Event Espresso 🙂

I am, however, a little curious on what Bluehost changed. Did they provide any more details? For example which PHP version was running on the server and then which version did they switch to?


hsdorg

August 20, 2019 at 8:52 am

I asked them to send me more details and I’ll let you know soon 😉

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