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James Stephens
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August 24, 2016 at 3:15 pm
I’m getting complaints from customers that they are being charged shipping, I had been unable to duplicate, but was only using chrome. I then tried IE and saw the shipping charge show up.
I have “Paypal Calculates Shipping” to no and “Shipping Address Options” set to do not prompt.
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Josh
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August 24, 2016 at 3:21 pm
Hi James,
Do you have shipping rates set up within your PayPal account?
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James Stephens
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August 24, 2016 at 3:48 pm
I’m betting we do, and I’ve sent an email to the person that controls that aspect. But we hadn’t changed anything, and it looks like it’s only hitting IE users.
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Tony
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August 25, 2016 at 2:14 am
Hi James,
Is this only happening on a specific event?
I just ran a test registration using Chrome and IE, when redirected to PayPal no shipping charges were included.
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