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Susan Pastuzyn
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August 4, 2017 at 1:13 pm
i used the token and submitted but it thinks i have not. doing so again.
events pages do not show up.
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Josh
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August 4, 2017 at 1:19 pm
Hi Susan,
We received your support token form but I see that the FTP information wasn’t included. We’ll do what we can with what you sent, but we may need that FTP information. Can you resend the form and complete all the form fields?
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Susan Pastuzyn
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August 4, 2017 at 1:21 pm
is the topic public?
I tried updating jquery libraries via a plugin. I can disable it if necessary.
this is the error in the console:
Um, sorry, I just did required fields.
I see these erros in console if it helps:
redacted – Event Espresso support team – LOC
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Susan Pastuzyn
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August 4, 2017 at 1:28 pm
I went ahead and made the ftp password the same as the wp login password.
Same login name *redacted*
-
This reply was modified 7 years, 5 months ago by
 Josh. Reason: removed sensitive server details
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Josh
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August 4, 2017 at 1:34 pm
Hi Susan,
It appears the problem is caused by the theme. Here’s the event page previewing the twentyfifteen theme:
*redacted*
I can try guess to fill in the FTP information that we don’t have, but if you can resend the form with the complete FTP information we can get this fixed more quickly.
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Susan Pastuzyn
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August 4, 2017 at 1:39 pm
i gave you the ftp login
the pw is the same as the wp password
if your support wasnt public this
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Josh
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August 4, 2017 at 1:44 pm
server address?
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Tony
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August 4, 2017 at 1:47 pm
Hi Susan,
If you can resend all of the details requested on the form we can get this fixed up for you:
https://eventespresso.com/send-login-details/
Yes the forums are public, that’s why we have the form above 🙂
As soon as we have the details we can investigate this further.
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Susan Pastuzyn
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August 4, 2017 at 1:55 pm
I am so sorry for my frustration. The form is extremely frustrating. You can’t tab to the next field, it brings you to the bottom of the form.
It’s unfair to keep paid support issues PUBLIC.
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Susan Pastuzyn
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August 4, 2017 at 1:56 pm
oh, and i did resubmit the form
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Tony
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August 4, 2017 at 2:04 pm
The forums are also paid support, however, priority support tokens will generally be answered via email but we also keep the thread updated.
Now that we have the credentials we can investigate this and will email you directly shortly.
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Susan Pastuzyn
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August 4, 2017 at 2:11 pm
I did give you the credentials.
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Tony
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August 4, 2017 at 2:18 pm
I’m sorry, but I’m not sure what that is in response to?
I have received the form with all of the details and I’m currently investigating the cause, I will contact you shortly once I know what is happening.
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Susan Pastuzyn
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August 4, 2017 at 2:19 pm
Ok, thank you!
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Tony
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August 7, 2017 at 3:39 am
Hi Susan,
Just noting here that this was resolved via priority support, so I’ll mark this thread as such.
If you do run into any further problems please open up a new thread.
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