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Kathryn Scott Perry
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September 16, 2014 at 9:20 am
My website is http://www.miraclepromotions.com. I have the Event Espresso 3 something. I installed the Event Espresso Decaf plug in, and it appears to have completely obliterated my site. I am in the middle of an Event tour. HELP!!!
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Tony
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September 16, 2014 at 9:51 am
Hi Kathryn,
It sounds like you’ve activated EE3 and EE4 (Decaf) at the same time.
You can only have one version of Event Espresso activate at any one time.
To fix this you’ll need FTP access to the site, do you have that? Or access to anything similar to cPanel?
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Josh
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September 16, 2014 at 9:58 am
Hi Kathryn,
We can fix this quickly for you. Please send us cpanel or FTP credentials via the secure redeem a priority support token form. You’ll find a link to redeem your priority support token on your account page.
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Kathryn Scott Perry
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September 16, 2014 at 9:59 am
I bought a $70.00 ticket to support, and now I can’t even enter my info on it, it just keeps beeping. Don’t know what to do. Don’t know what FTP is.
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Tony
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September 16, 2014 at 10:10 am
Hi Kathryn,
Any field with * next to the field name is required.
Can you check you have provided all of the details within the form with a * next to the field name please.
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Josh
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September 16, 2014 at 10:34 am
Hi Kathryn,
You can get an FTP account set up by following this guide from your host:
https://my.bluehost.com/cgi/help/ftpaccounts
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