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I installed event espresso 3.1.29.1p and it doesn't work

Posted: January 15, 2013 at 12:19 pm


kevin nam

January 15, 2013 at 12:19 pm

my event espresson doesn’t work


Josh

  • Support Staff

January 15, 2013 at 12:26 pm

Hi Kevin,

I’m sorry to hear that. Can you let us know what it is that you’re trying to do that is not working? Can you post a link to the registration page if it is related to something on the front-end of the site?


kevin nam

January 15, 2013 at 1:01 pm

http://torontophotographysolutions.com/event-registration/?ee=37

this is link for my website and it is not functioning after we press submit button.


kevin nam

January 15, 2013 at 2:02 pm

okay i read article about jet pack and it seems working fine now but i am not getting any confirmation email. so i checked contact us page but this is working fine. am i missing something?


Josh

  • Support Staff

January 15, 2013 at 2:29 pm

Hi Kevin,

What are the email settings in Event Espresso>General Settings set to? Have you checked the spam folder for the missing emails?


kevin nam

January 15, 2013 at 2:51 pm

Send payment confirmation emails? yes

Send registration confirmation emails before payment is received? yes

Use fancy email headers? no

this is my email setting and i didn’t get it even in spam folder.

I tried email attendees function but that is working fine.
except just confirmation email.
thanks for your help


Josh

  • Support Staff

January 16, 2013 at 9:29 am

Hi Kevin,

Here are a few things that you can do that may help narrow down the issue:

You could try sending the email through a gmail account by using the WP Mail SMTP plugin.

You could also try deactivating any non-EE plugins and try a test registration to see if the email fires.

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