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I have plugins that are not working on my website

Posted: September 5, 2019 at 11:54 am


Marcie Roggow

September 5, 2019 at 11:54 am

marcieroggow.com one of them is Espresso. I hired someone to change my API settings and now it is completely screwed up.
thank you

  • This topic was modified 5 months, 3 weeks ago by  Josh. Reason: removed personal contact information


Josh

  • Support Staff

September 5, 2019 at 12:07 pm

Hi,

We can reply here. In this case, it looks like your website is down at the moment, which wouldn’t be caused by a change in some API settings. If you cannot access your WordPress dashboard, you could log in to your web host’s control panel and rename the wp-content/plugins folder. This will force deactivate all plugins, which will allow you to access your site’s dashboard again. Once you’ve regained access, you can change the /plugins folder’s name back.

At that point, it’s advised to delete the Event Espresso plugin, and reinstall a fresh copy. You can download a fresh copy of the Event Espresso plugin from your account page.

The support post ‘I have plugins that are not working on my website’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 5 months, 3 weeks ago ago

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