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Michael Almaraz
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June 18, 2014 at 5:21 pm
I down loaded the ticket app, I seem to have it set up the only problems I am having is it is sending the email from Event espresso in the subject, my clients have no Idea who that is and are deleting it. I also have not been able to log into the phone app and I am using a android. and at last I am having clients say the email they are getting has 2 QR codes one of top of the ticket and one at middle of the ticket. Please help or direct me. at 177.00 bucks I would love too know how how to create customer tickets or where I can see videos on set up. Love Event Espresso but for sure is never a plug and play program..
thank you,
Michael.
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Lorenzo Orlando Caum
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June 18, 2014 at 5:33 pm
Hi,
Try this plugin for changing the name of the sender: https://wordpress.org/plugins/send-from/
The mobile apps need an administrator login (https://eventespresso.com/wiki/mobile-apps/) to work. They also need the JSON addon running with API access enabled: https://eventespresso.com/wiki/api-addon/
The email template that is sent out can be edited through WordPress admin –> Event Espresso –> General Settings –> Email Settings –> Default Registration Confirmation Email. The email template can also be customized on a per event basis through the event editor (towards bottom of screen).
Here is a tutorial on creating a custom ticket:
https://eventespresso.com/wiki/how-to-create-a-custom-ticket/
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Lorenzo
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Michael Almaraz
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June 18, 2014 at 6:39 pm
i downloaded the API json app, when I try to log in it is saying unable to log in check web connection or endpoint url. I hate that this is so complicated with your product.
would you please check into this and not just send me to different places to confirm what I already have and know..
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Michael Almaraz
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June 18, 2014 at 6:50 pm
P>S, it is still sending the email to my clients as wordpress@deeperstate.com
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Dean
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June 19, 2014 at 12:03 am
Hi,
API.
In the API Settings make sure that:
API Session Timeout After is fairly high (I use Never but pick one that is suitable for you).
Allow Public API Access? is set to Allow.
Email
I am a little confused here: is the email being sent FROM wordpress@deeperstate.com or TO wordpress@deeperstate.com? Is Event Espresso still in the subject line?
Please clarify exactly what is happening that shouldn’t be and we will be happy to assist further with that.
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Michael Almaraz
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June 23, 2014 at 4:36 pm
Dean,
I send you a email or response about 4 days ago, did you receive it and can you tell me what I need to do next.
thank you,
Michael.
Please have someone follow up with me it is not you.
thank you.
Michael.
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Josh
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June 23, 2014 at 11:05 pm
Hi Michael,
Please follow up in this thread so that anyone on the support staff can help follow up with a reply.
A note on the email issue:
> the only problems I am having is it is sending the email from Event espresso in the subject
and
> P>S, it is still sending the email to my clients as wordpress@deeperstate.com
Did you try the email sender plugin that Lorenzo recommended? It turns out that there’s also a setting in Event Espresso > General Settings where you can set the emails to use Fancy Email headers. This change the email headers to show the contact info set on the General Settings page as long as your mail server supports it. Either way you’ll need to install the plugin or change the setting before the email sender will change, this is because WordPress sends out email as wordpress@yourdomain by default. It’s not a bug.
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Michael Almaraz
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June 24, 2014 at 12:59 pm
I am still not able to log in to the Android phone app to scan tickets. I I have already installed the API App and seem to not be able to get it to work. I am not getting much feed back from any one… please help correct this .
thank you,
Michael.
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Josh
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June 24, 2014 at 1:28 pm
Hi Michael,
Can you let me know what the Android app says when you try to log in?
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Michael Almaraz
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June 24, 2014 at 2:39 pm
it is saying “unable to log in, check web connections or endpoint url”
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Josh
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June 24, 2014 at 3:26 pm
Hi Michael,
When you go to log into the app, what is the URL that you are entering on the first field above the username and password? Is it deeperstate.com?
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Michael Almaraz
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June 24, 2014 at 3:40 pm
the url I am using is deeperstate.com
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Josh
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June 24, 2014 at 4:51 pm
Hi Michael,
We can investigate further if you can send us temporary log in credentials.
If this is possible, please send WordPress admin level log in credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
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Josh
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June 25, 2014 at 10:08 am
Hi Michael,
I checked your site and it turns out that the Espresso JSON API plugin isn’t installed. You will need to download it from your account page and install it on to your website in order to use one of the mobile apps.
When you go to your account page, the download link will look like this.
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Michael Almaraz
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June 25, 2014 at 10:40 am
Josh,
I have a screen show where it is showing it is in my plug ins.
not sure how to show you that. MMM.
I guess send me the link as to where to find it and I will delete the old one and do it again.
Michael
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Michael Almaraz
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June 25, 2014 at 10:55 am
Josh,
I removed it and put it back in, it seems that now it is working. one last thing, can you direct me to some videos on how to use it? I thank you for your help, as I have always said, I love your product but in no way is it out of the box easy to use..
Again,
Thank you for all your help..
Michael
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Lorenzo Orlando Caum
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June 25, 2014 at 11:46 am
Hello,
Documentation for Event Espresso 3 is available here:
https://eventespresso.com/support/documentation/versioned-docs/?doc_ver=ee3
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Lorenzo
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