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HTTP ERROR 500 (4)

Posted: October 16, 2017 at 1:51 pm


Caroline Heaney

October 16, 2017 at 1:51 pm

I added this event and am now getting an HTTP Error 500:
http://www.bachinbaltimore.org/event-registration/?ee=55

I have many other events that are working fine. I just increased my wordpress memory, but that didn’t solve the issue. What’s my next step? I am not a developer…but am learning more and more everyday 🙂

  • This topic was modified 3 years, 11 months ago by  Caroline Heaney.
  • This topic was modified 1 year, 6 months ago by  Garth.


Josh

  • Support Staff

October 16, 2017 at 1:57 pm

Hi Caroline,

I checked the web page you linked to and I didn’t get an error. The page is loading the Espresso Calendar after the registration form though, and that’s not something we recommend. You can remove the calendar by going to edit the event-registration page on your site and remove the
[ESPRESSO_CALENDAR] shortcode from the page. The [ESPRESSO_EVENTS] shortcode needs to remain on that page.

The calendar shorcode can be added to another page or a new page on your website if you want to display the calendar of events somewhere.


Caroline Heaney

October 16, 2017 at 3:35 pm

Thanks, for your quick response. I’m still getting an HTTP ERROR 500 message that reads: http://www.bachinbaltimore.org is currently unable to handle this request. This happens when I test the form. When I put in a name and email to register and hit submit, I get an error message. The other events that I have listed are working fine. Any more suggestions are welcome.


Caroline Heaney

October 16, 2017 at 10:10 pm

I think I fixed it! It’s working now:
http://www.bachinbaltimore.org/event-registration/?ee=58


Josh

  • Support Staff

October 17, 2017 at 11:58 am

Hi Caroline,

While I can’t say for sure, the error may have been related to using an outdated version of Event Espresso 3. There were some issues that came when WordPress added some security fixes and what happened was if the event’s title was longer than x number of characters it caused issues with saving data. In any case these issues are avoided by running the current version of Event Espresso 3 (currently 3.1.37.12).

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