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Spawnsa
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February 16, 2015 at 10:58 am
I don’t see how users cancel their reservations in EE4. I created a page using the shortcode [ESPRESSO_MY_EVENTS] but it doesn’t show anything except for the shortcode on the page.
I would like to have a menu item for MY ACCOUNT where the user can see their reservations/purchases, cancel, and/or print their tickets.
Please help.
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Seth Shoultes
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February 16, 2015 at 9:01 pm
Hello,
Event Espresso 4 doesn’t support that feature at this time. This feature is only available with Event Espresso 3 at the moment. However, I think a developer familiar with EE4 could add this feature.
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Spawnsa
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February 16, 2015 at 9:36 pm
So how are users supposed to cancel reservations?
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Tony
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February 17, 2015 at 1:02 am
They will need to contact the Event Admin and have them cancel the registration for them.
Also if the events is a paid event, the admin will need to issue a refund through your payment gateway, Event Espresso does not issue refunds through your gateway automatically when cancelling a registration.
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Spawnsa
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February 17, 2015 at 9:36 am
I understand the refund part. I’m just concerned about the user having an easy method to be able to request the cancellation / refund.
I sure hope EE4 gets up to speed soon because I’ve already paid a 3rd party company thousands of dollars to “tweak” EE4. I’m hoping not to pay any more for items that EE3 already has.
Thank you.
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Sidney Harrell
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February 17, 2015 at 12:07 pm
We just finished up a big development push to get 4.6 released, since work on many of the add-ons could not proceed until the changes to core in 4.6 were finished. Now that 4.6 is out, one of our main focuses is to resume work on the add-ons. Included in that is the WP User Integration add-on, which has some basic functionality in it’s alpha state now. One of the features that is being added into it now is a User “My Events” page, where they will be able to cancel registrations. Also tiered ticket pricing so certain tickets will only be available to certain membership levels.
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Spawnsa
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February 17, 2015 at 4:27 pm
Ok thanks for the info. I’ll try to wait patiently.
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