Which version of Event Espresso is installed? If the version number is lower than 3.1.24.P, you’ll need to manually update before you can enter the license key.
The data is stored in the database. If you follow the instructions here, you should be fine. It’s always a good idea to have FTP access ready and make a backup of the database just in case.
The support post ‘How to update?’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.
Support forum for Event Espresso 3 and Event Espresso 4.