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seanrspence
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June 6, 2023 at 2:56 pm
There is one price for purchasing a ticket prior to the gates opening for the event. It includes a ticket handling fee.
There is an “at the gate” price which is during the event itself (for “walkins”) and does not include the ticketing fee.
What is your recommended best practice for setting this up?
Two different tickets with different times?
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Garth
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June 6, 2023 at 3:56 pm
Yes, exactly. Set up two different tickets with different prices, when one ticket ends selling and the next one begins.
However, you’ll want to disable your credit card option once your online ticket sales ends so that people don’t just still buy the at-the-door ticket with a credit card.
Does that help?
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seanrspence
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June 7, 2023 at 9:24 am
Great, thank you! Actually, we don’t mind if they stand in line and buy online, just as long as they’re paying the “at the gate” price.
I can create that second ticket in the default tickets and then select it for new events, correct?
Then I just need to go in for each new event and update the ticket sales start and end times, correct?
Then the system automatically tracks those ticket sales to the event that it was added to, correct?
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Tony
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June 8, 2023 at 5:17 am
I can create that second ticket in the default tickets and then select it for new events, correct?
If you add it to the default tickets it will be automatically added to any new events you create, you can delete it from the event if needed but it will be automatically added by default first.
Then I just need to go in for each new event and update the ticket sales start and end times, correct?
Pretty much yes.
Then the system automatically tracks those ticket sales to the event that it was added to, correct?
Yes, any ticket within a specific event is assigned to that event.
Unless I’m misunderstanding your question?
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seanrspence
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June 8, 2023 at 7:36 am
Excellent, thank you. You said “pretty much, yes” in regards to going in to each new event and updating ticket sales start / end time. Are there more nuances to that?
Apologies for the basic questions, I’m not a programmer (unless you count old school HTML).
Also – maybe I’m missing something – but the documentation for EE4 is using EE3 as the examples, so it’s not a specific as I would hope. Again, unless I’m missing something.
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Tony
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June 8, 2023 at 7:45 am
Excellent, thank you. You said “pretty much, yes” in regards to going in to each new event and updating ticket sales start / end time. Are there more nuances to that?
It really depends on what you want to set on each specific event. The idea behind default tickets is to set up your events that fit most of your use cases but if you want specific changes per event you’ll still need to remember those.
Ticket name if you want to change it.
Price may change per event.
Qty of tickets available.
Also – maybe I’m missing something – but the documentation for EE4 is using EE3 as the examples, so it’s not a specific as I would hope. Again, unless I’m missing something.
Do you have a link so I can check into this?
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seanrspence
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June 8, 2023 at 12:13 pm
Got it. These events are all same price, same tickets, same quantity, etc. so default tickets should work well.
In looking for documentation, I get to
https://eventespresso.com/support/documentation/versioned-docs/?doc_ver=ee4#getting-started
And then https://eventespresso.com/wiki/how-to-setup-event-espresso-and-publish-your-first-event/
The written information is broad and could apply to both, although it doesn’t discuss Default Tickets and I haven’t set up EE3, so I don’t know if it’s in there too.
The example video is using EE3. Then it is connected to other how to videos that are older, so I’m guessing they’re using EE3 too?
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seanrspence
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June 8, 2023 at 12:59 pm
P.S. I have a couple more (probably simple) questions related to EE4 but not specific to this issue of tickets. Should I start a new thread for each of them?
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Garth
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June 8, 2023 at 3:57 pm
In Event Espresso 4, there is a tab specifically for default tickets. Edit an event, or create a new event, and next to the Add New Ticket button there is a hamburger menu to manage the default tickets:
A new thread for each question would be easier to keep straight.
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