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How to remove one registrant from a group order

Posted: September 10, 2019 at 12:27 pm


September 10, 2019 at 12:27 pm

A registrant has been duplicated as an attendee and a speaker. I need to delete the attendee ticket, which is part of a group of 5 and keep the speaker ticket


  • Support Staff

September 10, 2019 at 12:41 pm

Hi Vernon,

What you can do is go to Event Espresso > Registrations and open the registration you need to remove, set its status to Cancelled, and then click Update Registration Status.

This will not delete the registration, but instead clearly mark that it has been cancelled. The transactions totals will be adjusted, and the reserved spot will open up for someone else.

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