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How to remove one registrant from a group order

Posted: September 10, 2019 at 12:27 pm


Vernon

September 10, 2019 at 12:27 pm

A registrant has been duplicated as an attendee and a speaker. I need to delete the attendee ticket, which is part of a group of 5 and keep the speaker ticket


Josh

  • Support Staff

September 10, 2019 at 12:41 pm

Hi Vernon,

What you can do is go to Event Espresso > Registrations and open the registration you need to remove, set its status to Cancelled, and then click Update Registration Status.

This will not delete the registration, but instead clearly mark that it has been cancelled. The transactions totals will be adjusted, and the reserved spot will open up for someone else.

The support post ‘How to remove one registrant from a group order’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 5 months, 2 weeks ago ago

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