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How to reinstate a deleted attendee?

Posted: November 8, 2012 at 5:34 am


Andrew

November 8, 2012 at 5:34 am

The registrant reported that her EWAY payment had hung, she then received the EE booking confirmation email, and her payment displayed backend as Incomplete. After the ticket-buyer agreed to re-register and re-purchase, I then found EWAY’s payment successful message. My bad – so assured the ticket buyer that payment has been received after all. But now I’m wondering how to to reinstate this deleted attendee. (in future I will hold the payment status until properly checked). Thanks in advance.


Dean

November 8, 2012 at 5:41 am

Hi Andrew,

Once an attendee has been deleted they are gone, its removed from the database. If you have their details you can manually add an attendee by going to Event Overview, hovering your mouse over the event in question, click Attendees, and then at the top of the page Add New Attendee.


Andrew

November 8, 2012 at 5:50 am

Thanks Dean – I’m getting there!

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Status: closed

Updated by  Andrew 11 years, 5 months ago ago

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