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How to handle re-booking / payment

Posted: April 28, 2017 at 12:17 pm

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Safety City

April 28, 2017 at 12:17 pm

Hi there,
How can we handle the following situation:
A client booked an event but want to change the date afterwards. I can’t find a way to transfer the payment over to a new time slot and open up the original spot for another booking. Once there is a payment attached to the transaction it can’t be changed.
What would you recommend in this case.
Thank you.
Kerstin


Josh

  • Support Staff

    •

April 28, 2017 at 1:27 pm

Hi Kerstin,

We recommend using the Attendee Mover add-on, which will cancel the original registration and make a new registration for the new time slot:

https://eventespresso.com/wiki/eea-attendee-mover/
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Updated by Josh 7 years, 8 months ago ago

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