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adoreyourpelvicfloor
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May 8, 2020 at 4:13 am
Hi
I’ve taken the time to put together a custom email template for my customer. However the system is still using the default email template.
Please advise how I can get this working?
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Tony
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May 8, 2020 at 4:43 am
Hi there,
Which message type did you edit?
Did you edit the correct ‘context’? See here: https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
Each message type can have multiple ‘contexts’ in which it’s used, so as an example a Registration Approved message sent to the admin will likely have different information than a Registration Approved message set to the registrant.
Generally with reports like the above its due to editing the wrong context.
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adoreyourpelvicfloor
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May 9, 2020 at 7:06 am
Hi Tony
Yes I did both, and changed the colour of the header. And it still defaults to the default template.
The custom template is marked active, so I haven’t a clue whats going wrong.
Please help.
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adoreyourpelvicfloor
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May 9, 2020 at 7:07 am
I’m using registration approved message when someone books a training session. That is correct I believe?
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Tony
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May 9, 2020 at 3:22 pm
The custom template is marked active, so I haven’t a clue whats going wrong.
And you’ve set the event to use that custom template in the notifications section, correct?
I’m using registration approved message when someone books a training session. That is correct I believe?
As long as they pay in full, the ticket is free or your ‘Default Registration Status’ is Approved then yes, that is correct.
Are you using the Multi Event Registration Add-on on the site?
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