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How to add "Cancellation and refund Policy" to the registration form

Posted: July 16, 2012 at 8:10 pm

Ted Karlsalr

July 16, 2012 at 8:10 pm

Hi again,
Is there a way to add “Cancellation and refund Policy” to registration page that the attendee has to agree to continue registration and if disagree not be able to register? Please let me know.


  • Support Staff

July 17, 2012 at 9:47 am

There are a couple of ways to do this. One way I’d recommend is to create a new question group. Name this group “Cancellation and refund policy”. In the question group description, input the policy. If it is a really long policy, input this info on a separate page and add a link to this page in the question group description. Then create a required question that uses a radio button with a value of “I agree”. Then assign this question to the cancellation and refund policy group.

See this guide for more info on how to create custom questions for your registration form:


July 26, 2012 at 7:59 am

I tried this. Made a radio button question “I agree to the terms”, made it required. However, it still allows the registration to complete without the radio button being selected. Also tried this with a check box.

Any ideas? Or is there another option selection I need to check?

Ok, after some additional testing, it seems that none of the required questions being blank prevent the registration being placed. I can register even with out filling out the name and email fields.

  • This reply was modified 11 years, 11 months ago by  Byron.


  • Support Staff

July 26, 2012 at 10:52 am

It’ probably a theme issue or a plugin conflict. Check the page for JavaScript errors. If the theme or another plugins is using the $ shortcode for jQuery, it can break other jQuery plugins. See this section in the troubleshooting guide:

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