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How do I fix it when a client somehow has QTY:8 but only pays for one.

Posted: September 14, 2015 at 4:24 pm

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tgrady

September 14, 2015 at 4:24 pm

I have a client who somehow registered for 8 of the same thing, and paid accuraetly for just one. I cannot seem to remove the additional 7 to bring the balance back to 1. Please help.


Josh

  • Support Staff

    •

September 15, 2015 at 9:05 am

Hi there,

The first step is create a new registration and copy over the information from the original. You can mark the new transaction as paid, and remove the payment from the original transaction.

Then can remove the extra registrations by going to the registrations list table, check the box next to each registration from the original transaction, then where it says Bulk Actions, you select Trash, then click Apply.
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Updated by Josh 9 years, 2 months ago ago

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