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How do i change the name of the from email?

Posted: November 16, 2022 at 2:25 pm


November 16, 2022 at 2:25 pm

I’m currently editing the “Email Registration Approved Template”.

I would like to change the from field to be the company name “Buck Institute” instead of “Webserver”, when I change the “from” field on the template it only changes the “Reply-to” email and not the “from” email.

example below:
from: Webserver <>
reply-to: Buck Institute Events <>

also when i attempt to change the “from” field, it gives me an error:
An error has occurred:
The From field has at least one string that is not a valid email address record. Valid emails are in the format: "Name <>" or "" and multiple emails can be separated by a comma.

even when that’s the exact string i’m attempting to use “Buck Institute <>”


  • Support Staff

November 17, 2022 at 4:07 am

Hi there,

Within EE’s code it sets the FROM and REPLY-TO headers with the exact same value:

$from    = $this->_from;
$headers = array(
    'From:' . $from,
    'Reply-To:' . $from,
    'Content-Type:text/html; charset=utf-8',

Which means if the above is being changed to Webserver <>, it’s happening outside of Event Espresso after it has passed the email over to wp_mail() to do its thing.

How is your site set up to send email? I’m assuming using your host mail server? No SMTP plugins etc?

Who is your host?


November 17, 2022 at 9:47 am

you’re right, looks like it was being changed with the SMTP plugin, thank you for the help!

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