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How can I add ticket description to print directly in email?

Posted: November 16, 2018 at 11:51 am


UseItOnMonday

November 16, 2018 at 11:51 am

Hi! First of all, I am loving this program and pretty happy with how my event is turning out. One area I am trying to finish is the emails/message templates. How can I add the ticket description to print directly in email? This is important as we want specific details to print in the email.
Thanks for your help!


Josh

  • Support Staff

November 16, 2018 at 12:06 pm

Hi,

You can add the [TICKET_DESCRIPTION] shortcode to the [TICKET_LIST] section of the email message template.


UseItOnMonday

November 16, 2018 at 1:44 pm

I tried this. It added another line to the PDF that is downloaded after you submit the form, but it did NOT add a line to the actual email. I’m trying to add the email itself….any other ideas? Or am I doing something wrong?


Josh

  • Support Staff

November 16, 2018 at 2:27 pm

It doesn’t sound like you were editing the template for the email. You go to Event Espresso > Messages > Default Message Templates. There, you’ll select the type of email you want to edit. For example, if you’re adding this to the Registration Approved email that’s sent to the Registrant, you’ll scroll down to the “Registration Approved” row, and click on the “Registrant” link in that row. That will open the editor for that template.


UseItOnMonday

November 16, 2018 at 3:06 pm

Oh I see now. Thank you, that did work!

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