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dionne.c
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February 7, 2018 at 7:17 am
Hello, we have customers who have completed registration. Currently they get an email using the email template “Registration Pending Payment”. That email template only provides a link directing the customer back to the registration page and not a page to allow them to complete payment.
Is there a link that directs registered customers directly to the payment page?
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dionne.c
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February 7, 2018 at 7:58 am
I see that there is an email template “Payment Reminder” but I can’t figure out how to send that email to a specific customer??
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Tony
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February 7, 2018 at 8:22 am
Hi there,
You trigger the Payment Reminder in the transaction linked to the registration.
Go to Event Espresso -> Registrations.
Find the registration in question and click on the ‘TXN Date’ for that registration (or edit the registration as normal an you’ll see a ‘View Transaction’ button in there).
This is what you are looking for: http://take.ms/XeZrQ
However, the Pending Payment email should already contain a link that allows them to pay. Can you link me to an event I can run a test registration on to view this?
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