Home Forums Pre-Sales How are refunds handled?

How are refunds handled?

Posted: October 12, 2012 at 3:30 pm

Terry Poot

October 12, 2012 at 3:30 pm

I was wondering how cancelling and refunding a registration is handled. I tried to look in the documentation, but I can’t access it.

I find it quite disconcerting that I can’t read the docs until after deciding to purchase. It makes it much more difficult to determine if your software meets our needs. Is it possible to get an evaluation version, with full documentation, prior to purchase?

Jonathan Wilson

October 12, 2012 at 3:49 pm

Hi Terry,

There are portions of our documentation that is available to users who have the Event Espresso Lite version. Other documentation requires a login, because it is irrelevant to users who do not have an appropriate license that is required to utilize those features.

If you would like to test drive Event Espresso, please fill out the form on this page, and we will send you the information you need.

As far as cancelling and refunding, you would cancel the registration through the Event Espresso admin area. To issue a refund, you would need to do that through your payment gateway of choice.

Let us know if we can answer anymore questions for you.

Terry Poot

October 12, 2012 at 3:53 pm

Thanks for the answer.

I have to disagree on your documentation policy, however. Documentation on features not yet purchased is of tremendous help in deciding whether or not to purchase those features.

Anyway, thanks again for the quick response. 🙂

Jonathan Wilson

October 12, 2012 at 4:01 pm


I really do appreciate your honesty and input. I will make note of this and discuss it with the guys who run the functionality of the site. 🙂

The support post ‘How are refunds handled?’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Considering Event Espresso for a new project? Tell us more through our contact page.

Status: closed

Updated by  Jonathan Wilson 8 years, 3 months ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!