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Host requires outgoing email to have From: user@domain-hosted.com

Posted: November 13, 2012 at 10:22 am

Viewing 6 reply threads


Carolyn Kite

November 13, 2012 at 10:22 am

We are using a SMTP connection to send outgoing email (Amazon SES). The ‘Amazon SES DKIM Mailer’ plugin is being used to configure the connection.

The problem is that the web host requires all outgoing email sent via SMTP to have a From: email address specific to the domain hosted to get past the firewall.

Searching through the EE plugin code several instances of the “wp-mail()” are evoked without the From: being created in the email headers, causing outgoing email to be blocked.

So, I have two questions:
1. Is there a simple line or two of code I can paste into each instance where the headers are created?
2. Can this be incorporated into an upcoming update, so changes made now so that the corrections to not need to be made with each update to the plugin?


Josh

  • Support Staff

    •

November 13, 2012 at 10:52 am

Hi Jana,

In this case, I’d recommend using this plugin to make this happen:

http://wordpress.org/extend/plugins/send-from/


Carolyn Kite

November 13, 2012 at 11:07 am

Hi Josh,

Thanks for the tip, however no joy… The plugin sends a test email just fine, however email sent via EE is blocked.


Josh

  • Support Staff

    •

November 13, 2012 at 11:34 am

In Event Espresso>General Settings, what is the email setting that’s labeled “Use Fancy Email Headers” set to?


Carolyn Kite

November 13, 2012 at 12:37 pm

I have tried it both ways with no success. It is currently set to off.


Josh

  • Support Staff

    •

November 13, 2012 at 3:12 pm

Setting the fancy email headers to “no” would be the way forward. That setting will use the WordPress default from address. The Amazon SES DKIM Mailer plugin has a setting to let you override this default. In the settings, there is a note that may pertain to this case:

NOTE: For Amazon SES, the From: e-mail address needs to have been validated.


Carolyn Kite

November 13, 2012 at 3:41 pm

Yes, the email address has been validated, and the account is in production mode.

Everything works well for everything on the site, including mail functions in other plugins, the only exception being EE.

Reluctantly, for now outgoing mail is set to go out via localhost until we can get this resolved.
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Updated by Carolyn Kite 12 years ago ago

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