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recycletompkins
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June 27, 2018 at 6:53 am
Our event is set up so that people buy tickets to a specific timeslot (the event goes from 8am to 2pm but people register for a ticket for a specific 15-minute time slot).
On the Registration Approved email message that goes to the registrant or primary registrant, it lists the full date/times for the event which may be confusing to users who signed up for a specific time. I see a way to remove the entire dates/times from the confirmation email but is there a way to leave the date and just remove the time (8am-2pm)?
Thanks so much for any help you are able to provide!
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Josh
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June 27, 2018 at 12:31 pm
Hi there,
Normally the email will only show the date and time they signed up for, unless that’s been customized. May I ask can you post a link to event page? It may be the tickets are not set up to connect with a specific datetime so the email shows all the datetimes.
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recycletompkins
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June 28, 2018 at 11:27 am
Sure, here is the link to a sample event: http://recycletompkins.net/events/household-hazardous-waste-hhw-drop-off-event/
I think that the problem is that the official event if 8:00-2:00. Are you saying that I need to create individual datetimes as well as individual tickets so that specific (timeslot tickets) are connected to specific date/times?
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Josh
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June 28, 2018 at 12:08 pm
It looks like you’ve already created the datetimes (they’re hidden with CSS, but they’re all there in the source) You will need to connect each datetime to its corresponding ticket though.
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recycletompkins
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June 28, 2018 at 12:45 pm
Thanks Josh, I took your advice and will test this now that I have things set up as corresponding datetimes and tickets. Thanks for your help!
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