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eosw
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February 11, 2020 at 1:13 pm
When trying to purchase an event, I keep getting this error message below..
An error has occurred:
A valid ticket could not be retrieved for the event.
Please click the back button on your browser and try again.
Anythoughts?
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Josh
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February 11, 2020 at 1:30 pm
Hi,
I checked your site and I can see it’s hosted on WPEngine, which uses a specific type of caching that needs to be excluded for Event Espresso pages. You can contact WPEngine support and ask them to add those exclusions. You’ll find more details here:
https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/
Please be sure to ask them to exclude your site’s /registration-checkout/ page in addition to the /events/ and /thank-you/ pages so they’re no longer cached.
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