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Help: Site license key correct, but Espresso mail chimp won't update

Posted: November 20, 2013 at 10:50 pm


lafamiliamedicina

November 20, 2013 at 10:50 pm

I have a current active license for Espresso mail chimp integration but got an error message trying to update. Error message says:

“You have the correct Site License Key for Espresso Mailchimp but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

My site is “lafamiliamedicina.com”- same as it ever was and was never changed to any other domain. Why am i getting this message now?


Tony

  • Support Staff

November 21, 2013 at 1:44 am

Hi,

There could be many reasons for the error message. Do you have a developer versions of the site? If so please make sure your license key is not active on that version of Event Espresso also.

Your license key has been reset, if you go to Event Espresso -> General Settings.
Remove the key (cut), save the options, replace the key (paste) and re-save the options once more.

That should resolve the issue.


lafamiliamedicina

November 24, 2013 at 7:04 pm

I used the updated license key but still getting the following 3 error messages after i updated:

There is an automatic update for Espresso Multiple available but your Site License Key has not been set. Please go to the Event Espresso General Settings page to set your Site License Key. You can locate your license key from your account on the Event Espresso website.

There is an automatic update for Espresso Recurring available but your Site License Key has not been set. Please go to the Event Espresso General Settings page to set your Site License Key. You can locate your license key from your account on the Event Espresso website.

There is an automatic update for Espresso Mailchimp available but your Site License Key has not been set. Please go to the Event Espresso General Settings page to set your Site License Key. You can locate your license key from your account on the Event Espresso website.


Tony

  • Support Staff

November 25, 2013 at 2:39 am

Is the site part of a Multi-Site network?

Could you send us log-in details so we can investigate this further?

If so please use http://eventespresso.com/send-login-details/


lafamiliamedicina

November 26, 2013 at 11:17 am

Hello,

I sent you a response through email yesterday regarding my site issues with EvEs updates.

I provide you with account access information.

Today, i noticed that i am unable to access my Dashboard (despite being logged in to my home page). When choosing he dashboard link, it resolves to a blank screen. As with all other links into dashboard pages.

Can you explain what you did?


Tony

  • Support Staff

November 26, 2013 at 11:42 am

Hi,

The only changes made by myself was to remove the license within Event Espresso -> General Settings. Save the settings. Replace the key and Save the settings once again.

You could try enabling WP_DEBUG and see if any errors are displayed.

The support post ‘Help: Site license key correct, but Espresso mail chimp won't update’ is closed to new replies.

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Status: closed

Updated by  Tony 6 years, 1 month ago ago

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