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Help Needed – Pre-Purchase

Posted: November 18, 2012 at 4:11 pm

Susan Shallo

November 18, 2012 at 4:11 pm

We are a full service event planning company offering weekend getaways. Have a few questions prior to purchase of EE – searched forums and don’t see these answers so my apologies if they exist.

  1. We have 5 Packages. Each package has 4 options (I.e. 3 Day / 2 Night Event = Package A. Package Options = Single Occupancy, Double Occupancy, Triple, Quad). Each Package and Option has unique pricing. Can EE handle this?
  2. Customers pay a deposit and then final payment is due 45 days prior. Can EE handle multiple payments?
  3. Can customers log-in to their account to update packages, special requests and view current registrations as well as make payments?



  • Support Staff

November 20, 2012 at 8:35 am

Hi Susan,

Those are good questions. Event Espresso could likely handle the assortment of package options by using the Multi Event Registration add-on and by modifying the event display templates.

Event Espresso doesn’t handle multiple payments at this time. This has been requested a few times before, and we’ve looked into it and found that adding this feature would require re-writing the current payment system.

With #3, there is partial support for this with the WP user integration. This add-on allows users who are already registered on the site to log in, register for events, and view/cancel/pay for past registrations. It doesn’t allow them to update packages or make special requests.

In this case, it may be best to get estimates from a reputable web development shop for building a custom web application to handle this type of use case.

Susan Shallo

November 26, 2012 at 4:12 pm

If EE does not handle multiple payments, how do you setup a ticket that requires a deposit and a final payment?


  • Support Staff

November 26, 2012 at 9:19 pm

You can give users an option to pay with a deposit or full-price, but in either case Event Espresso will mark the payment as complete. You’ll need to manually mark the deposits as incomplete, and then send them an invoice after you modify the balance remaining. Invoices can be sent through Event Espresso.

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