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HELP! 404 instead of registration pages – client unable to accept payments

Posted: April 3, 2014 at 8:11 am


Dustan Curtis

April 3, 2014 at 8:11 am

Hi there –

Dealing with an issue this morning. Last night a client decided to accidentally update ALL plugins and then delete them in an attempt at fixing the damage.. I had a backup of all core files made Nov30 so it was not the end of the world.

However, something that occurred as part of the update/delete is now causing Event Espresso to malfunction. We cannot reach the registration page (/event-registration/) but all other plugins and widgets are functioning normally.

URL to calendar: https://radiancembodiedyoga.com/schedule/
URL to one event page: https://radiancembodiedyoga.com/event-registration/?regevent_action=register&event_id=176
URL in other format for event page: https://radiancembodiedyoga.com/event-registration/?ee=201

I cannot for the life of me figure out what’s going on. Anyone else encountered this issue before? I will dump plugins and configuration settings shortly.

Willing to troubleshoot if someone can help. I suspect there is a database value that needs touching.


Dustan Curtis

April 3, 2014 at 8:12 am

<code>Versions
Event Espresso version	3.1.32.2.P
WordPress version	WP 3.8.1
Installed plugins	
Custom Post Type UI by WebDevStudios.com version 0.8.2,
Disable Comments by Samir Shah version 1.0.4,
Event Espresso - Calendar by Event Espresso version 2.0.5.1,
Event Espresso - MailChimp Integration by version 1.0.4,
Event Espresso - Multi Event Registration by Seth Shoultes version 1.0.4,
Event Espresso by Event Espresso version 3.1.32.2.P,
Featured Category Posts Widget by wppluginsdev version 1.0,
Google Analytics for WordPress by Joost de Valk version 4.3.5,
Google XML Sitemaps by Arne Brachhold version 4.0.2,
WP No Category Base - WPML compatible by Mines version 1.1.0,
Regenerate Thumbnails by Viper007Bond version 2.2.4,
Reveal IDs by Oliver Schlöbe version 1.4.5,
Ultimate Coming Soon Page by SeedProd version 1.10.1,
WordPress HTTPS by Mike Ems version 3.3.6</code>


Dustan Curtis

April 3, 2014 at 8:13 am

<code>Settings
Home URL	http://radiancembodiedyoga.com
Site URL	https://radiancembodiedyoga.com
Registration Pages
Event Page	#5 - http://radiancembodiedyoga.com/event-registration/
Payment/Thank You Page	#6 - http://radiancembodiedyoga.com/thank-you/
Transaction Notification Page	#8 - http://radiancembodiedyoga.com/transactions/
Cancel Return Page	#7 - http://radiancembodiedyoga.com/registration-cancelled/
Server Environment
PHP Version	5.3.3
Server Software	Apache
WP Max Upload Size	32MB
Server upload_max_filesize	32MB
Server post_max_size	32MB
WP Memory Limit	64MB
WP Debug Mode	No
Espresso Logging	Log directory is writable.</code>


Tony

  • Support Staff

April 3, 2014 at 9:05 am

Hi Dustin,

Have you flushed permalinks? (Go to Settings -> Permalinks. Make no changes and hit save)

If you go to Dashboard -> Pages.

Can you find the ‘Event Registration’ page?
If so what shortcode is within that page?


Dustan Curtis

April 3, 2014 at 11:15 am

Hi Tony,

Thanks for the response. Unfortunately the permalink flush did not resolve the issue. I will try testing the Event Registration short code on a different page.

As a side note, do those links look “correct”? That page appears to accept the ee=201 variable and uses that to load the event-specific information. If you have any more ideas please send them along.


Lorenzo Orlando Caum

  • Support Staff

April 3, 2014 at 12:01 pm

Hi Dustan,

Could you run a search in WordPress Pages for the following shortcode:

[ESPRESSO_EVENTS]

Do multiple pages show up or just a single one?

Event Espresso 3 does not use pretty permalinks for single event pages so they will appear like so:

example.com/event-registration/?ee=123


Lorenzo

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Status: closed

Updated by  Lorenzo Orlando Caum 5 years, 6 months ago ago

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