Support

March 25, 2024 at 9:03 am

The Invoice payment method uses EE_PMT_Base.

If you run a registration on the site and select invoice to finalist, does it throw another error or does that one work?

March 25, 2024 at 9:52 am

Heyyy, that helps!

Ok… so… do you have any other plugins using Stripe payments?

There is a JS error on the site showing that Stripe.js is being enqueued multiple times, that usually means another plugin is adding it to the page with EE.

IIRC you’re comfortable editing PHP, right?

/wp-content/plugins/eea-stripe-gateway/payment_methods/Stripe_Onsite/EE_PMT_Stripe_Onsite.pm.php

On line 76 is this:

add_action('wp_ajax_eea_stripe_log_error', ['EE_PMT_Stripe_Onsite', 'log_stripe_error']);

Just comment that out by adding // at the beginning, like so:

//add_action('wp_ajax_eea_stripe_log_error', ['EE_PMT_Stripe_Onsite', 'log_stripe_error']);

Does that stop it from throwing the fatal?

(Note, this isn’t a solution, it is just to troubleshoot the issue itself)

March 26, 2024 at 5:40 am

Can I take a look at this on the site? If so I’ll need wp-admin and FTP credentials:

https://eventespresso.com/send-login-details/

I assume if you de-activate Stripe the error is no longer thrown?

March 26, 2024 at 6:34 am

Sorry, in the above I meant if you deactivate the EE Stripe add-on the error goes away?

(I know that’s not a solution as that’s your only payment method, just general troubleshooting but if you send the above details over I’ll take a look and confirm)

March 26, 2024 at 7:28 am

This morning when I opened the site I could see the critical error being thrown (no access at that point so I don’t know what the actual error was).

But… now, with no additional changes (I assume you haven’t made changes your end) there’s no critical error.

That would suggest some form of caching and I’m guessing by the error, object caching. Are you sure object caching has been disabled?

I have applied a fix to the version of Stripe running on your site. Can you let me know if you still get the same fatal error, please?

March 27, 2024 at 11:45 am

Awesome, thank you for confirming.

We will be including the above fix in an update for the Stripe addon due out today.