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pengincan
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September 8, 2022 at 3:56 am
We have several events announced, but then the dates of these events and the early bird and late registration dates have been changed. Each event has approximately 30 ticket types. When we tried to update the dates of the events, we realised that half of the tickets’ dates could not be changed. Neither changing by using the calendar nor copying and pasting the new dates work. So half of the tickets’ early bird dates now are different from the other half in each event. At first, we thought it was happening because it sometimes has problems about loading the page, but apparently not. It was working properly in late May or early June. Is it possible to solve this problem? What do we need to do to solve the problem?
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Tony
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September 8, 2022 at 9:51 am
Hi there,
Are those tickets locked?
Can you add a screenshot of the event’s “Event Tickets & Datetimes” section so I can see what it’s showing?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Or if easier you can send temp login details over for me to view it directly using this form:
https://eventespresso.com/send-login-details/
(Note – I wont be making any changes to the site, just looking over the event to see what is happening)
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