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Jason Rafff
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January 18, 2013 at 6:55 pm
When a person registers, their name, email, and ticket show up on the backend, but an email confirmation is not being received. Is there a fix for this?
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Garth
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January 18, 2013 at 8:38 pm
Hi Jason,
So did a person register online, or is the person in question registered manually by a staff member? Your title suggests one thing, but your description refers to another.
Did this happen recently, or as far as you know it always happened on your site?
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Jason Rafff
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January 18, 2013 at 10:36 pm
My apologies for the confusion. The person registered online and was not emailed their ticket confirmation, but it shows up on the backend in the attendee list. This problem began today around 10:30am.
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Josh
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January 21, 2013 at 10:51 am
Hi Jason,
Your last reply indicates that this was working before, can you verify? If that is the case, there may have been a change on the email server, or the person who registered has an ISP that may be blocking email from your server. Actually, there are a lot of things that can go wrong depending on how the email server is set up, so we recommend using a service like Postmarkapp to send out transactional emails. They have a WordPress plugin that makes is fairly easy to set up sending email through their service:
http://blog.postmarkapp.com/post/8778033288/wordpress-smtp-problems-are-solved-with-postmark
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