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Group registrations not working

Posted: July 27, 2012 at 5:22 am

Lee Fuller

July 27, 2012 at 5:22 am


I have events that i need to allow group registrations for but when you click the add more attendees, in the event page nothing happens…

Please help,


Chris Reynolds

  • Support Staff

July 27, 2012 at 4:18 pm

Can you post a link to your site? The most common cause for this is a jQuery conflict — your theme may be loading jQuery that hasn’t been wrapped in a noConflict mode statement.


July 30, 2012 at 9:55 am

We are having this same issue. It was working fine. But then all of the sudden the add more attendees link isn’t working.

Our site is


  • Support Staff

July 30, 2012 at 10:15 am

Which version of WordPress is installed? The version of jQuery that is being loaded up is really old. It should be version 1.7, but version 1.4.4 is loading up according to the page source.

Kim Schlossberg

August 1, 2012 at 2:44 pm

I’m having the same problem. I’m on WordPress 3.4.1.
My site is:

Kim Schlossberg

August 1, 2012 at 2:58 pm

It looks like if I don’t ask for any extra information – just the number of registrations – it’s working OK. But when I want Personal Information Only, it just hangs when I hit “Add More Attendees”


  • Support Staff

August 1, 2012 at 3:21 pm

Hi Kim,

Can you try testing another theme to see if we can narrow down the cause? If you need to leave the theme active because it’s a live site, the theme test drive plugin will let you test out another theme as the admin. I recommend testing with the twentyeleven theme.


  • Support Staff

August 1, 2012 at 3:36 pm

Here’s one more thing that will help us figure this out:

For the Golf invitational, try increasing the max group limit.

Kim Schlossberg

August 1, 2012 at 3:45 pm

Thanks – I tried that, but got the same result. Now it’s got a limit of 20.
Thanks for helping me troubleshoot this. I can’t switch the theme at this minute because someone else is working on the home page as we speak.


  • Support Staff

August 1, 2012 at 3:59 pm

In the meantime, try wrapping the [ESPRESSO_EVENTS] shortcode in a [raw] short tag like this:


What it looks like in Firebug is there is an unterminated string literal, which is usually caused by a break in the JavaScript that handles the add more attendee toggle.

Kim Schlossberg

August 1, 2012 at 4:01 pm

Thanks, Josh – I’ll be happy to try it, but please let me know what page that’s on. I’m not very advanced at this 😉

Kim Schlossberg

August 1, 2012 at 4:04 pm

Something else is wrong. I registered four people, paid through Paypal, and it’s still showing up as incomplete payment on the attendees report.


  • Support Staff

August 1, 2012 at 4:05 pm

Sure thing, It’s the page with the events on it. It should be Edit that page.

Kim Schlossberg

August 1, 2012 at 4:10 pm

I tried with theme 2011 test drive. When I hit “Add more people” (or whatever it says) this time it did start to give me boxes to fill in the names. But as soon as I tried to click in one, it bounced me back to the home page. It did the same thing 3 times.

Kim Schlossberg

August 1, 2012 at 4:14 pm

The [raw] seemed to do the trick. Thanks!

Edward Geha

August 2, 2012 at 2:11 pm

I am having the same problem, but when I wrap it in the [raw][/raw] [raw] just shows up as text on my page

Christian Vento

August 8, 2012 at 7:02 pm

I am also having this same issue.
Add more attendees button not working.
Firebug says I have a Jquery error, but I am not exactly sure how to resolve this.
I tried wrapping the Event-Registration short code with [raw][/raw], but nothing changed.
Here is the link to the page with the event in question:

Here is a portion of the Firebug error:

SyntaxError: unterminated string literal
[Break On This Error]
…div#additional_attendee_’ + attendee_num;function markup(attendee_num) {return
?ee=8 (line 473, col 198)



  • Support Staff

August 9, 2012 at 7:43 am

It looks like you have the ticket selector/no attendee info required option set, so the add more attendee toggle is not on that page.

I took a look at the page source, and jQuery is being loaded twice, which will usually cause JavaScript issues. It would be best to remove the old version of jQuery that the theme has probably hardcoded in. Here is more information on how to include jQuery into a theme:

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