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Group Registration suddenly not working

Posted: June 14, 2019 at 11:37 am


titan1943

June 14, 2019 at 11:37 am

Hi EE,

Basically we didnt do anything special, as usual added few new event and new question group to the site. Out of the blue moon, the group registration not working, the system prompt error message “The registration step could not be completed. Please refresh the page and try again.” after filling up all the detail and pressed “proceed to payment options” button.

An excerpt from error_log file is as below for your reference:

“[11-Jun-2019 13:02:22 UTC] WordPress database error Duplicate entry ‘ACT’ for key ‘STS_ID_UNIQUE’ for query INSERT INTO wp_esp_status
(STS_ID, STS_code, STS_type, STS_can_edit, STS_desc, STS_open) VALUES
(‘ACT’, ‘ACTIVE’, ‘event’, 0, NULL, 1),
(‘NAC’, ‘NOT_ACTIVE’, ‘event’, 0, NULL, 0),
(‘NOP’, ‘REGISTRATION_NOT_OPEN’, ‘event’, 0, NULL, 1),
(‘OPN’, ‘REGISTRATION_OPEN’, ‘event’, 0, NULL, 1),
(‘CLS’, ‘REGISTRATION_CLOSED’, ‘event’, 0, NULL, 0),
(‘PND’, ‘PENDING’, ‘event’, 0, NULL, 1),
(‘ONG’, ‘ONGOING’, ‘event’, 0, NULL, 1),
(‘SEC’, ‘SECONDARY’, ‘event’, 0, NULL, 1),
(‘DRF’, ‘DRAFT’, ‘event’, 0, NULL, 0),
(‘DEL’, ‘DELETED’, ‘event’, 0, NULL, 0),
(‘DEN’, ‘DENIED’, ‘event’, 0, NULL, 0),
(‘EXP’, ‘EXPIRED’, ‘event’, 0, NULL, 0),
(‘RPP’, ‘PENDING_PAYMENT’, ‘registration’, 0, NULL, 1),
(‘RAP’, ‘APPROVED’, ‘registration’, 0, NULL, 1),
(‘RCN’, ‘CANCELLED’, ‘registration’, 0, NULL, 0),
(‘RDC’, ‘DECLINED’, ‘registration’, 0, NULL, 0),
(‘RNA’, ‘NOT_APPROVED’, ‘registration’, 0, NULL, 1),
(‘RIC’, ‘INCOMPLETE’, ‘registration’, 0, NULL, 1),
(‘RWL’, ‘WAIT_LIST’, ‘registration’, 0, NULL, 1),
(‘TFL’, ‘FAILED’, ‘transaction’, 0, NULL, 0),
(‘TAB’, ‘ABANDONED’, ‘transaction’, 0, NULL, 0),
(‘TIN’, ‘INCOMPLETE’, ‘transaction’, 0, NULL, 1),
(‘TCM’, ‘COMPLETE’, ‘transaction’, 0, NULL, 1),
(‘TOP’, ‘OVERPAID’, ‘transaction’, 0, NULL, 1),
(‘PAP’, ‘APPROVED’, ‘payment’, 0, NULL, 1),
(‘PPN’, ‘PENDING’, ‘payment’, 0, NULL, 1),
(‘PCN’, ‘CANCELLED’, ‘payment’, 0, NULL, 0),
(‘PFL’, ‘FAILED’, ‘payment’, 0, NULL, 0),
(‘PDC’, ‘DECLINED’, ‘payment’, 0, NULL, 0),
(‘EDR’, ‘DRAFT’, ’email’, 0, NULL, 0),
(‘ESN’, ‘SENT’, ’email’, 0, NULL, 1),
(‘MSN’, ‘SENT’, ‘message’, 0, NULL, 0),
(‘MFL’, ‘FAIL’, ‘message’, 0, NULL, 0),
(‘MDO’, ‘DEBUG_ONLY’, ‘message’, 0, NULL, 0),
(‘MEX’, ‘MESSENGER_EXECUTING’, ‘message’, 0, NULL, 0),
(‘MID’, ‘IDLE’, ‘message’, 0, NULL, 1),
(‘MRS’, ‘RESEND’, ‘message’, 0, NULL, 1),
(‘MIC’, ‘INCOMPLETE’, ‘message’, 0, NULL, 0); made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, EventEspresso\core\services\shortcodes\ShortcodesManager->templateRedirect, EventEspresso\core\services\shortcodes\ShortcodesManager->parseContentForShortcodes, EventEspresso\core\domain\entities\shortcodes\EspressoCheckout->initializeShortcode, EED_Single_Page_Checkout::init, EED_Single_Page_Checkout->run, EED_Single_Page_Checkout->_initialize, EED_Single_Page_Checkout->_check_form_submission, EE_SPCO_Reg_Step_Payment_Options->generate_reg_form, EE_Line_Item_Filter_Processor->__construct, EE_Line_Item_Filter_Processor->clone_and_reset_line_item_tree, EE_Line_Item_Filter_Processor->clone_and_reset_line_item_tree, EE_Line_Item_Filter_Processor->clone_and_reset_line_item_tree, EE_Line_Item->children, EEM_Base->get_all, EEM_Base->_get_all_wpdb_results, EEM_Base->_do_wpdb_query, EEM_Base->_process_wpdb_query, EEM_Base->_verify_core_db, EE_System->initialize_db_if_no_migrations_required, EEH_Activation::initialize_db_content, EEH_Activation::insert_default_status_codes
[11-Jun-2019 13:02:40 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 1052672 bytes) in /home/pf58unupufh7/public_html/wp-includes/formatting.php on line 2843
[11-Jun-2019 13:03:39 UTC] —————————————————————————————-
[2019-06-11 13:03:39] Exception Details
Message: Incoming data for the Gateways data handler must have an EE_Transaction object as the value for the first array index.
Code: EE_Messages_Gateways_incoming_data – __construct – 51
File: /home/pf58unupufh7/public_html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/data_class/EE_Messages_Gateways_incoming_data.class.php
Line No: 51
Stack trace:
#0 /home/pf58unupufh7/public_html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/EE_Messages_Generator.lib.php(919): EE_Messages_Gateways_incoming_data->__construct(Array)
#1 /home/pf58unupufh7/public_html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/EE_Messages_Generator.lib.php(889): EE_Messages_Generator->_set_data_handler(Array, ‘EE_Messages_Gat…’)
#2 /home/pf58unupufh7/public_html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/EE_Messages_Generator.lib.php(760): EE_Messages_Generator->_validate_and_setup_data()
#3 /home/pf58unupufh7/public_html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/EE_Messages_Generator.lib.php(153): EE_Messages_Generator->_verify()
#4 /home/pf58unupufh7/public_html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/EE_Messages_Processor.lib.php(124): EE_Messages_Generator->generate()
#5 /home/pf58unupufh7/public_html/wp-content/plugins/event-espresso-core-reg/modules/messages/EED_Messages.module.php(292): EE_Messages_Processor->batch_generate_from_queue()
#6 /home/pf58unupufh7/public_html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/EE_Messages_Scheduler.lib.php(150): EED_Messages->run_cron()
#7 /home/pf58unupufh7/public_html/wp-content/plugins/event-espresso-core-reg/core/libraries/messages/EE_Messages_Scheduler.lib.php(165): EE_Messages_Scheduler::initiate_immediate_request_on_cron(‘generate’)
#8 /home/pf58unupufh7/public_html/wp-includes/class-wp-hook.php(286): EE_Messages_Scheduler::batch_generation()
#9 /home/pf58unupufh7/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
#10 /home/pf58unupufh7/public_html/wp-includes/plugin.php(515): WP_Hook->do_action(Array)
#11 /home/pf58unupufh7/public_html/wp-cron.php(126): do_action_ref_array(‘AHEE__EE_Messag…’, Array)
#12 {main}
—————————————————————————————- ”

Event espresso version: 4.9.54.p
WordPress version: 4.9.10

Please help me to check on this issues asap, as it affected my sales. Thanks.


Josh

  • Support Staff

June 14, 2019 at 1:13 pm

Hi,

The errors related to Event Espresso sound familiar and there have been fixes since version 4.9.54.p. So the first thing to do in this case is update to the current version of Event Espresso 4 (currently 4.9.81.p)

Then, for this error:
[11-Jun-2019 13:02:40 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 1052672 bytes)

Usually you can bump the allowed memory limit by making an edit to your site’s wp-config.php file. Here’s a guide that show how:

https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

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Updated by  Josh 5 months ago ago

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