Posted: June 14, 2019 at 11:37 am
Basically we didnt do anything special, as usual added few new event and new question group to the site. Out of the blue moon, the group registration not working, the system prompt error message “The registration step could not be completed. Please refresh the page and try again.” after filling up all the detail and pressed “proceed to payment options” button.
An excerpt from error_log file is as below for your reference:
“[11-Jun-2019 13:02:22 UTC] WordPress database error Duplicate entry ‘ACT’ for key ‘STS_ID_UNIQUE’ for query INSERT INTO wp_esp_status
Event espresso version: 4.9.54.p
Please help me to check on this issues asap, as it affected my sales. Thanks.
The errors related to Event Espresso sound familiar and there have been fixes since version 4.9.54.p. So the first thing to do in this case is update to the current version of Event Espresso 4 (currently 4.9.81.p)
Then, for this error:
Usually you can bump the allowed memory limit by making an edit to your site’s wp-config.php file. Here’s a guide that show how:
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