Support

December 12, 2012 at 3:27 pm

Hi Adam,

We can fix the third party themes and plugins if you purchase a support token.

You can drag and drop the questions to re-order them, or when you edit each question, there is a field that lets you order them as well. It’s labeled Order/Sequence. You can number each question to customize the order, the higher numbered questions will appear last.

December 12, 2012 at 6:04 pm

Hi Adam,

We will need temporary WordPress admin credentials and temporary FTP access to the server. You can send us the credentials via our contact form:

https://eventespresso.com/contact/

Please select the “I am sending login info as requested” department form.

December 14, 2012 at 3:56 pm

Hi Adam,

I had to make a few more changes because some of the inline JavaScript was using the $ alias for jQuery. I was able to upload the changes to page.php, single.php, homePageTemplate.php, and index.php. There were two more files that need to be updated, but the file permissions wouldn’t allow this. You can change the JavaScript at the end of page-contact-us.php and page-menu-test.php if you end up needing these page templates. Here is the block of the modified JavaScript:

<script type="text/javascript">

jQuery(document).ready(function($) {
  // Handler for .ready() called.
  $('#s').val('Take a look around');
  $('#user_login').val('Username');
  $('#wp-submit').val('Login');
  $('#txt_who').val('Your Name');
  $('#txt_agency').val('Organization');
  $('#txt_email').val('Email');
  $('#txt_phone').val('Phone');
});

(function($) {
$('#s').focus(function() {
    $('#s').val('');
}); 

$('#txt_who').focus(function() {
    $('#txt_who').val('');
}); 

$('#txt_agency').focus(function() {
    $('#txt_agency').val('');
}); 

$('#txt_email').focus(function() {
    $('#txt_email').val('');
}); 

$('#txt_phone').focus(function() {
    $('#txt_phone').val('');
}); 

var originalBtn = $("#user_pass");
var newBtn = originalBtn.clone();

newBtn.attr("type", "password");
newBtn.insertBefore(originalBtn);
originalBtn.remove();
newBtn.attr("id", "user_pass"); 

})( jQuery );

</script>

I also added the following URL strings to the list of pages that should not be cached in the WP super cache settings:

event-registration
thank-you
transactions

December 17, 2012 at 3:07 pm

Hi Adam,

I’m not seeing any issues with the “Click to Toggle” function now. Did you try clearing your browser’s cache? Are you expecting it do something else?

December 18, 2012 at 8:28 am

Hi Adam,

I was thinking that the functionality would be more like the functionality when you don’t have to fill out the form (how it allows the user to select the number of registrants to add instead of a click to toggle suggestion). In short, I guess I’m not sure when it wouldn’t say ‘click to add more attendees’ or ‘select number of additional attendees’ or something (but still allow the forms). Am I making sense?

I’m not quite following, but I can explain the group registration options so you can make an informed choice on how to set up the event. There are three options in the event editor that control the group registration setting. The first one sets whether to allow group registrations or not. The next one sets the group limit. The third one will let you set up the Additional attendee forms, or not require any info at all. If you set it to not require any info, there will be a dropdown quantity selector instead of the additional form toggle.

With many of our events, our company does not require payment (we invoice instead). We still want to use the money information on the registration page (where it calculates the amount owed) – it’s helpful to send a confirmation that includes the total amount owed (and i saw your invoices as well….pretty cool). Is there a way to mark registration as complete (I guess that means payment complete) in the system without doing it one-by one? Or, alternatively, is there some other way to automatically mark attendees as complete without ever actually marking that payment was received? How would you handle this situation where we don’t want to use this program to manage receiving payment?

I would recommend setting the Default Payment status option to Pending for these events and use the invoice payment option. When it is set as Pending, the registrations will count toward the total, and the customer’s spot is reserved.

December 27, 2012 at 8:39 am

Hi Adam,

Most text strings in Event Espresso are translatable. While you could go through multiple template and function files to reword these, it’s a lot cleaner and easier to maintain if you create your own “English” translation file. Here’s a brief outline on how to do this:

1) We recommend poedit for working on translation files: http://www.poedit.net/

2) After you install poedit, you can download a copy of event-espresso and open the /languages/event_espresso-en_US.po file in poedit.

3) Use the Find tool to pull up the text string you need to modify.

4) Enter your text string modification in the lower text area. Please see this screenshot.

5) Save, then upload the .po and newly generated .mo files to the wp-content/plugins/event-espresso/languages/ directory on your server.

In the near future, we will be adding a language folder path to the WordPress /uploads folder so customized translation files do not get overwritten when auto-updating the plugin. For now, please be sure to make a backup of your customized .po and .mo files so you don’t lose your customizations when doing an update.

December 27, 2012 at 2:57 pm

Hi Adam,

When you save the .po file, it will automatically generate a .mo. Both files need to be uploaded to /languages.