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Group Email

Posted: August 6, 2020 at 7:25 am


SteveMBragg

August 6, 2020 at 7:25 am

Hi There

Customers are getting a registration email for themselves and they are also getting a “Group” email as well, even if they only register a single name.

Can this be changed?

Thanks

Steve B


Tony

  • Support Staff

August 6, 2020 at 9:09 am

Hi Steve,

Can you link me to a test event I can register onto to view the emails, please?

If you don’t have a test event, can you create one with at least 1 free ticket type? You can set the event to be password protected and post the password here to prevent other users registering onto it.


SteveMBragg

August 6, 2020 at 9:23 am

Hi Tony

Event here: https://ntlbiologica.com/antibodytesting/events/test-event/

PW: ESSPRES2020!?

Cheers

Steve


Tony

  • Support Staff

August 6, 2020 at 10:15 am

Thanks, I’ve added a couple to see what email comes through.

Can you set the ticket limit to be infinite (set both the ticket and datetime to nothing by just emptying the field and save) so I can run a few different types of tests?


SteveMBragg

August 6, 2020 at 10:18 am

Hi Tony

I have done that.

Steve


Tony

  • Support Staff

August 7, 2020 at 7:40 am

Ok, so you have both the ‘Registrant’ and ‘Primary Registrant’ context enabled for ‘Registration Approved’ message type.

The Primary Registrant is also a Registrant so receives that email, the primary registrant email can be used to provide additional information to the primary registrant. If you don’t want both of those email you’ll need to disable the Primary Registrant context so they only receive the Registrant email.


SteveMBragg

August 7, 2020 at 8:45 am

Thanks. But where is the “Primary Registrant contect”??

Cheers

Steve


Tony

  • Support Staff

August 7, 2020 at 10:15 am

It’s in the message template itself, if you are using the default message template it is in Event Espresso -> Messages -> Default Message Templates.

Find the Registration Approved message type and click on ‘Edit Primary Registrant’.

Then click the green toggle switch to disable it.

For more info on message contexts see:

https://eventespresso.com/wiki/messages-system-working-with-message-contexts/

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Updated by  Tony 1 month, 3 weeks ago ago

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