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diginomic
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August 28, 2024 at 10:25 am
We have an event with a date of today at 5:45pm.
Registrants have received 7 emails since yesterday afternoon from 3pm, 6pm, 9pm, midnight, 3am, 6am, 9am.
They are all the same email.
This is the first time having an issue with the reminders. They are due to go out 1 day before the event.
Where can we start to investigate this?
I’ve checked the messages and can definitely see that 7+ reminders were sent.
I have today updated to the latest version of EE in the hope that it will fix this. 5.0.23.p
The prior version was 5.0.20.p
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Sam
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August 28, 2024 at 11:14 am
Hi Riaz,
Can you please go to Event Espresso > messages > There you can check if the message was generated at the time mentioned above.
That might be possible if the message was in the queue and triggered at the time of updating the plugin.
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diginomic
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August 28, 2024 at 4:26 pm
Hey Sam, thanks for replying.
I wasn’t clear enough before when I said I checked the messages and can definitely see that 7+ messages were sent.
What I should have written was that I went to Event Espresso > Messages and looked up the users reporting the error and can see in the log that the corresponding times they received emails match the log. This lead me to then go and update the plugin because we have never had this behaviour happen with any other event.
This all occurred before updating the plugin. How do I investigate from here.
I am using this
Event Espresso – Automated Upcoming Event Notification (EE 4.9.44+) which is at version Version 1.0.7.p (no updates available in WP for this)
These are the message send settings. (can’t attach to this post)
https://tinyurl.com/2cj3n4qd
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Rio
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August 28, 2024 at 6:37 pm
Thanks for updating the plugin, it would be easier to create the issue if were using the same version.
Lets observe what happen on this version.
btw, Did that happen to all your customer or is it specifically for your one user? did it happen to all event? or just one? Did your customer complained about it?
If your events have multiple dates like a course, then you can automatically send out a reminder email for each date on your event.
Can you also check if the 7 sent messages are all the same.
thanks
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diginomic
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August 28, 2024 at 7:37 pm
Hey Rio, I have a replicated environment with the previous version of the plugin still available if you want to check something. The biggest problem is that if I enable the plugin the emails are going to be sent again which will be an even bigger issue than we have had already. Is there a way to get the emails to queue and not send automatically to help with debugging?
Yes definitely complaints. Basically an email every 3 hours saying the exact same information (already explained in my first message that they are all the same email). It was not the Date Time version but the regular automatic reminder. You get those 2 message types when you activate the plugin.
It happened to every customer who was registered for this single event. No other events were due to send a reminder. This was a single datetime event.
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Sam
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August 28, 2024 at 10:39 pm
Hi Riaz,
Can you please share the login details of the staging site where we can check the issue: https://eventespresso.com/send-login-details/
Also, please share a direct link to the event with the issue.
Looking forward to helping you.
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diginomic
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August 29, 2024 at 2:04 am
This reply has been marked as private.
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Rio
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August 29, 2024 at 3:02 am
This reply has been marked as private.
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diginomic
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August 29, 2024 at 8:02 am
This reply has been marked as private.
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Rio
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August 30, 2024 at 12:41 am
Thank you.. We will reply on that email for further question and update.
thanks
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