Support

Home › Forums › Event Espresso Premium › Getting "Ticket not Valid" when selected and register now clicked

Getting "Ticket not Valid" when selected and register now clicked

Posted: November 12, 2019 at 2:51 pm


ICLE

November 12, 2019 at 2:51 pm

I can reorder and rebuild tickets and get this to work, but it seems a bit wonky. Do you have a carefully defined process order of how to create tickets and allow them to work without failure?

My issues are very similar to entry https://eventespresso.com/topic/a-valid-ticket-could-not-be-retrieved-for-the-event/ from 2017.

These might be cache and cron issues and if they might be, please elaborate on a fix. Thanks.


Josh

  • Support Staff

    •

November 12, 2019 at 6:12 pm

Hi,

The fix is to deactivate object caching and/or other types of caching on your pages that have ticket selectors. In other words your events pages need to be served dynamically, not served from a cache.


Josh

  • Support Staff

    •

November 12, 2019 at 6:16 pm

Along with the above, if you have any modifications done to the ticket selector code, those should be reviewed as there may be required ticket markup missing.

The support post ‘Getting "Ticket not Valid" when selected and register now clicked’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 4 years, 5 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso