Home Forums Event Espresso Premium Getting this error after attempting a manual install of Version 4.10.3.p.

Getting this error after attempting a manual install of Version 4.10.3.p.

Posted: January 24, 2020 at 8:22 pm

John Mickus

January 24, 2020 at 8:22 pm

Updating over V4.10.2p using 4.10.3.p zip file.
The results are below.

Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/scma/public_html/wordpress/wp-content/plugins/event-espresso-core-reg/

Plugin installation failed.

Return to Plugin Installer


  • Support Staff

January 25, 2020 at 8:43 am

Hi there,

Wordpress doesn’t allow for updates that ‘overwrite’ the previous version when you manually upload a zip so you need to de-activate and delete the original version first, then install the new one and activate it (you will not lose any EE data when you do this).

Can you not use 1 click updates?

John Mickus

January 25, 2020 at 5:35 pm

Our Support License Key is entered in the general settings but shows a red key on the right side. Do we have to request a reset or what?


  • Support Staff

January 26, 2020 at 1:47 am

I’ve reset your license key for you, you’ll receive an email with instructions but its basically remove the key from the site, save, replace the key (the key itself does no change) and save.

You key was linked to {}/wordpress/, I’m guessing the site was set up on a subdirectory and then moved over.

John Mickus

January 27, 2020 at 10:28 am

Hi Tony,

Thanks for your help. The key has been reset and the update is completed.



  • Support Staff

January 27, 2020 at 10:30 am

You’re most welcome 🙂

Any further issues just let us know.

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Status: closed

Updated by  Tony 2 months, 1 week ago ago

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