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Getting "Thank You" Page Despite Credit Card Declined

Posted: December 15, 2013 at 4:03 pm

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Greg Davis

December 15, 2013 at 4:03 pm

Hi guys,

Trying to help my client with this problem where despite their customer having a declined credit card, they are presented with the “Thank You” page after registration. So, unless they read carefully, it looks like they are registered for the event. They are using authorize.net for their payment gateway.


Greg Davis

December 15, 2013 at 4:04 pm

Here is a screenshot of the thank you page with the message about the credit card problem highlighted. https://dl.dropboxusercontent.com/u/4138085/ee-false-thank-you.png


Greg Davis

December 15, 2013 at 4:05 pm

Is there a way to send customers with a declined card to a different page instead of the “Thank You” page?


Dean

December 16, 2013 at 1:13 am

Hi Greg,

There isn’t. The thank you page could be renamed to something more neutral though, such as Payments or something more suitable.
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Updated by Dean 10 years, 11 months ago ago

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