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All in IT Solutions
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August 23, 2017 at 11:18 pm
Hi, we are an web agency and had setup EE3 for one of our clients. They are having issues with the system getting orders for expired events; see below email from the client:
Hi Guys,
Ok so I have just received a call from a trainer who somehow was able to book a course dated in 2016??
Not sure how this got through, but it did..
This is probably the 3rd time a payment from last year dates have come through our payment system. We need this to be looked at ASAP please.
Look forward to the update..
We tried to figure it out ourself but all looks good in the backend.
Do you guys have any idea what might be the issue with this?
The website is http://thumpboxing.com.au
Waiting for your response, thanks
Regards,
Ali
All in IT Solutions
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Tony
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August 24, 2017 at 3:16 am
Hi there,
It sounds like the registration end date is still valid on your old events, meaning if a user loads that event page the registrations are open and they can register onto the event.
If you go to Event Espresso -> Event Overview
By default EE hides ‘expired’ events based on their event dates so you won’t view past events without setting the filter to display them: http://take.ms/zHrpk
Note that the ‘number of rows’ tells EE how many rows to pull from the database, if you set that to All and have a high number of events you’ll likely cause the server to time out. If you load a smaller number events you may need to search the first batch, then load the second-second set (a button will appear next to the above) and so on.
So pull the past events and find the event that the user managed to register onto, what is set for ‘Registration’ and ‘Event’ start/end dates?
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