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Getting confirmation emails but not in the database

Posted: November 15, 2014 at 6:45 pm

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Dov Goldstein

November 15, 2014 at 6:45 pm

I just made an event and tons of people said they registered but didn’t come up on our website. What do I do? Using EE4


Lorenzo Orlando Caum

  • Support Staff

    •

November 16, 2014 at 9:01 pm

Hi, one of your other plugins may be preventing the information from being saved.

Are registrations saved when only Event Espresso running?

—
Lorenzo


Dov Goldstein

November 17, 2014 at 5:20 pm

I do not know because it randomly happens. What should I do?


Lorenzo Orlando Caum

  • Support Staff

    •

November 17, 2014 at 6:30 pm

Hi,

Are you using the latest software at 4.4.5?

Next, if you try to register for that event, does it record any of your information or does it still fail to work?

—
Lorenzo
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Status: closed

Updated by Lorenzo Orlando Caum 10 years ago ago

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