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tbc
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June 2, 2015 at 12:08 pm
I just installed the EE4 plugin Version 4.6.30 on my wordpress site. After setting up an event for registration I keep receiving the following error:
<div id=”espresso-notices”><div id=”espresso-notices-error” class=”espresso-notices error fade-away” style=”display:none;”><p>An error has occurred:<br />First Name is a required value.<br/><span class=”tiny-text”>EE_SPCO_Reg_Step_Attendee_Information – _verify_critical_attendee_details_are_set_and_validate_email – 873</span></p>×</div></div>
I have verified the following
–jQuery is the most current version – Version 2.1.4
–directories for expresso -/wp-content/uploads/expresso/ has 5 subdirectories
–WP Super Cache is running on site, added following directories to exclude from caching
wp-.*\.php
index\.php
/events/
/registration-checkout/
/transactions/
/thank-you/
/registration-cancelled/
/wp-admin/
/contact/
event
The link for the test event –
http://www.templerogers.org/events/test-vbs-journey-off-map/
Main Domain
http://www.templerogers.org
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Lorenzo Orlando Caum
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June 2, 2015 at 12:29 pm
Hi, thank you for getting a head start on troubleshooting.
I’m seeing an error related to addthis during registration checkout in Safari developer tools.
Could you re-test with that plugin temporarily deactivated?
—
Lorenzo
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tbc
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June 2, 2015 at 12:38 pm
Deactivated both the following plugins :
AddThis for WordPress
AddThis Smart Layers
Resubmitted the event registration with the same error.
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Lorenzo Orlando Caum
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June 2, 2015 at 1:08 pm
Hi, could you continue troubleshooting by deactivating all other plugins and re-testing?
I ran a search in our support forums and found a case where an old contact form plugin was causing a similar issue.
—
Lorenzo
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tbc
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June 2, 2015 at 4:05 pm
Turned off the following plugins with no success:
Contact Form 7
Advanced Excerpt
Black Studio TinyMCE Widget
Broken Link Checker
HTML Editor Syntax Highlighter
P3 (Plugin Performance Profiler)
Regenerate Thumbnails
XML Sitemap & Google News feeds
Still getting an error
Roxanna
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Dean
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June 3, 2015 at 3:57 am
Hi,
Was that all of the other plugins except EE? If not, please disable all of them in one go except EE. I would also clear your cache after disabling them.
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tbc
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June 3, 2015 at 6:02 am
I installed the event expresso plugin on our sandbox/development site. I was after the initial install I tested the event registration and received the same error. I turned off all the plugins except event expresso and cleared the cache. I am receiving the same 873 name not entered error.
http://www.templerogers.org/sandbox/test-vbs-registration/
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tbc
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June 3, 2015 at 6:36 am
Will enabling the logging in the event expresso plugin provide any insight to why I am getting this error?
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tbc
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June 3, 2015 at 6:47 am
This are the entries from the logging turned on for the event registration:
—————————————————————————————-
[2015-06-03 07:44:24] EE_Checkin.class.php
—————————————————————————————-
[2015-06-03 07:44:25] EE_Session.core.php
—————————————————————————————-
[2015-06-03 07:44:25] EE_Session.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:25] EE_Session.core.php -> _espresso_session()
—————————————————————————————-
[2015-06-03 07:44:25] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:25] EE_Cart.core.php
—————————————————————————————-
[2015-06-03 07:44:25] EE_Cart.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:25] EE_Error.core.php -> get_notices()
—————————————————————————————-
[2015-06-03 07:44:25] EE_Session.core.php -> update()
—————————————————————————————-
[2015-06-03 07:44:25] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:25] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-06-03 07:44:25] EE_Session.core.php -> _save_session_to_db()
—————————————————————————————-
[2015-06-03 07:44:29] EE_Checkin.class.php
—————————————————————————————-
[2015-06-03 07:44:29] EE_PUE.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:29] EE_Session.core.php
—————————————————————————————-
[2015-06-03 07:44:29] EE_Session.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:29] EE_Session.core.php -> _espresso_session()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Cart.core.php
—————————————————————————————-
[2015-06-03 07:44:30] Messages_Admin_Page_Init.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:30] Registrations_Admin_Page_Init.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:30] Transactions_Admin_Page_Init.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:30] Pricing_Admin_Page_Init.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> update()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> _save_session_to_db()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Checkin.class.php
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> _espresso_session()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Cart.core.php
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> update()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-06-03 07:44:30] EE_Session.core.php -> _save_session_to_db()
—————————————————————————————-
[2015-06-03 07:44:43] EE_Checkin.class.php
—————————————————————————————-
[2015-06-03 07:44:43] EE_Session.core.php
—————————————————————————————-
[2015-06-03 07:44:43] EE_Session.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:43] EE_Session.core.php -> _espresso_session()
—————————————————————————————-
[2015-06-03 07:44:43] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:43] EE_Cart.core.php
—————————————————————————————-
[2015-06-03 07:44:43] EE_Error.core.php -> get_notices()
—————————————————————————————-
[2015-06-03 07:44:43] EED_Ticket_Selector.module.php -> display_ticket_selector()
—————————————————————————————-
[2015-06-03 07:44:44] EE_Session.core.php -> update()
—————————————————————————————-
[2015-06-03 07:44:44] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:44] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-06-03 07:44:44] EE_Session.core.php -> _save_session_to_db()
—————————————————————————————-
[2015-06-03 07:44:45] EE_Checkin.class.php
—————————————————————————————-
[2015-06-03 07:44:45] EE_Session.core.php
—————————————————————————————-
[2015-06-03 07:44:45] EE_Session.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:45] EE_Session.core.php -> _espresso_session()
—————————————————————————————-
[2015-06-03 07:44:45] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:45] EE_Cart.core.php
—————————————————————————————-
[2015-06-03 07:44:45] EE_Error.core.php -> get_notices()
—————————————————————————————-
[2015-06-03 07:44:45] EED_Ticket_Selector.module.php -> display_ticket_selector()
—————————————————————————————-
[2015-06-03 07:44:45] EE_Session.core.php -> update()
—————————————————————————————-
[2015-06-03 07:44:45] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:45] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-06-03 07:44:45] EE_Session.core.php -> _save_session_to_db()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Checkin.class.php
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> _espresso_session()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Cart.core.php
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> clear_session()
[log message] session cleared by : EED_Ticket_Selector::process_ticket_selections()
—————————————————————————————-
[2015-06-03 07:44:53] EED_Ticket_Selector.module.php -> process_ticket_selections()
—————————————————————————————-
[2015-06-03 07:44:53] EED_Ticket_Selector.module.php -> _validate_post_data()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Cart.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:53] EED_Ticket_Selector.module.php -> _add_ticket_to_cart()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> update()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> _save_session_to_db()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> update()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-06-03 07:44:53] EE_Session.core.php -> _save_session_to_db()
—————————————————————————————-
[2015-06-03 07:44:54] EE_Checkin.class.php
—————————————————————————————-
[2015-06-03 07:44:54] EE_Session.core.php
—————————————————————————————-
[2015-06-03 07:44:54] EE_Session.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:54] EE_Session.core.php -> _espresso_session()
—————————————————————————————-
[2015-06-03 07:44:54] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:54] EE_Cart.core.php
—————————————————————————————-
[2015-06-03 07:44:54] EE_Cart.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:44:55] EE_Error.core.php -> get_notices()
—————————————————————————————-
[2015-06-03 07:44:55] EE_Session.core.php -> update()
—————————————————————————————-
[2015-06-03 07:44:55] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:44:55] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-06-03 07:44:55] EE_Session.core.php -> _save_session_to_db()
—————————————————————————————-
[2015-06-03 07:45:15] EE_Checkin.class.php
—————————————————————————————-
[2015-06-03 07:45:15] EE_Session.core.php
—————————————————————————————-
[2015-06-03 07:45:15] EE_Session.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:45:15] EE_Session.core.php -> _espresso_session()
—————————————————————————————-
[2015-06-03 07:45:15] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:45:15] EE_Cart.core.php
—————————————————————————————-
[2015-06-03 07:45:15] EE_Cart.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:45:15] EE_SPCO_Reg_Step_Attendee_Information.class.php -> process_reg_step()
—————————————————————————————-
[2015-06-03 07:45:15] EE_Error.core.php -> get_notices()
—————————————————————————————-
[2015-06-03 07:45:15] EE_Session.core.php -> update()
—————————————————————————————-
[2015-06-03 07:45:15] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:45:15] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-06-03 07:45:15] EE_Session.core.php -> _save_session_to_db()
—————————————————————————————-
[2015-06-03 07:45:18] EE_Checkin.class.php
—————————————————————————————-
[2015-06-03 07:45:18] EE_PUE.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:45:18] EE_Session.core.php
—————————————————————————————-
[2015-06-03 07:45:18] EE_Session.core.php -> __construct()
—————————————————————————————-
[2015-06-03 07:45:18] EE_Session.core.php -> _espresso_session()
—————————————————————————————-
[2015-06-03 07:45:18] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:45:18] EE_Cart.core.php
—————————————————————————————-
[2015-06-03 07:45:18] EE_Session.core.php -> update()
—————————————————————————————-
[2015-06-03 07:45:18] EE_Session.core.php -> _visitor_ip()
—————————————————————————————-
[2015-06-03 07:45:18] EE_Session.core.php -> _get_page_visit()
—————————————————————————————-
[2015-06-03 07:45:18] EE_Session.core.php -> _save_session_to_db()
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Tony
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June 3, 2015 at 7:06 am
Hi tbc,
Would it be possible for you to send us a copy of the theme you are using please?
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tbc
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June 3, 2015 at 7:09 am
Yes. I can send a zip file of the theme. What address do I need to send it to?
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Tony
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June 3, 2015 at 7:21 am
Please use support[at]eventespresso.com
If the file is larger than 10MB some mailserver will ject it, you may need to upload it somewhere (such as Dropbox) and provide a link to download if that is the case.
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tbc
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June 3, 2015 at 7:26 am
The link below is the theme’s files:
**REMOVED** – Tony
-
This reply was modified 9 years, 6 months ago by
 Tony. Reason: Removed download link
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Tony
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June 3, 2015 at 7:33 am
Thank you, I have removed the link from public view (support can still see it).
I’ll take a look at this and post up shortly.
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tbc
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June 3, 2015 at 5:07 pm
Any additional information needed to troubleshoot the error?
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Tony
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June 4, 2015 at 2:59 am
Thank you, I’ve found the issue.
The theme is registering an older version of jQuery.Validate, Event Espresso requires 1.11.1 or above, your theme is using 1.6.1.
The fix is to de-register the themes version and re-register the version included within Event Espresso.
This can be done using a function like this:
function ee_replace_scripts(){
//deregister the current version of jquery-validate
wp_deregister_script( 'jquery-validate' );
//re-register jquery validate that is shipped with Event Espresso
wp_register_script( 'jquery-validate', EE_GLOBAL_ASSETS_URL . 'scripts/jquery.validate.min.js', array('jquery'), '1.11.1', TRUE );
}
add_action( 'wp_enqueue_scripts', 'ee_replace_scripts', 100 );
This can be included within the theme functions.php file although if you update the theme this will be lost. I have added it to a Site Specific Plugin that you can download here – http://take.ms/bVbqu
Install that like any regular plugin and activate it, the correct version of jquery.Validate will then be used.
This allowed the registrations to work correctly on my test site, please let me know if it works for you.
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tbc
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June 4, 2015 at 7:03 am
I updated the theme with download and I was able to submit a registration form without errors. Thanks.
I will continue with the testing to verify there are no additional errors.
I also noticed that the NextScripts: Social Networks Auto-Poster not work with EE. Is this still an issue?
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Tony
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June 4, 2015 at 7:12 am
The issue with NextScripts is with EE3 and should not effect EE4.
Are you running into problems with both NextScripts: Social Networks Auto-Poster and EE4 active?
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tbc
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June 4, 2015 at 2:14 pm
No issues so far. Thanks for the quick response and resolution to the issue.
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Lorenzo Orlando Caum
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June 4, 2015 at 4:52 pm
Hello, I’ll update this support post to resolved. If you need help with anything else, then just create a new support post in our support forums:
https://eventespresso.com/support/forums/
—
Lorenzo
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