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rogerrey41@bigpond.com
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January 8, 2018 at 3:15 pm
Hi, Just wondering if EE is geo sensitive – we recently had a case where locally events could be selected and payment accepted BUT NOT for someone applying in New Zealand.
Payment would have been via Paypal.
Thanks
Roger Reynolds
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Josh
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January 8, 2018 at 3:28 pm
Hi Roger,
Event Espresso is not geographically sensitive. Do you know what the error message was when the individual from New Zealand attempted to register for the event?
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rogerrey41@bigpond.com
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January 8, 2018 at 4:29 pm
Hi, Fantastically fast response Josh.
FYI
I’m in Australia – where our Hosting service is located and the person applying for tickets is in New Zealand.
The Message was:
“We’re sorry, but your ticket selections could not be processed due to a server timing error. Please hit the back button on your browser and try again.”
Not too sure where the problem might be –
NOTE:
I did have to put a bit of code in the Child Theme (a recommendation from one of your support guys) as follows:
/* fix for Espresso & eCommerce conflict */
function callback_that_does_nothing( $WP_Query ) {
return $WP_Query;
}
add_action( ‘pre_get_posts’, ‘callback_that_does_nothing’, 8 );
/* end of Espresso & eCommerce fix */
The above was implemented to correct a message we were getting similar to the one above – and it worked!
Maybe it’s somehow related?
Cheers
Roger
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Josh
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January 8, 2018 at 5:00 pm
The “due to a server timing error” would not be related to the WP Ecommerce Conflict. Generally speaking, if they saw a “due to a server timing error” that means they waited over an hour to submit the ticket selector form.
If they repeatedly get that error, you could try turning off the bot trap by going to Event Espresso > Registration Forms > Reg Form Settings, then set Enable Bot Trap to No, then save.
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rogerrey41@bigpond.com
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January 8, 2018 at 5:20 pm
Thanks for advice – I have mde the changes you suggested.
This is not likely to adversly affect, what is – an otherwise working system?
Anyways -we’ll see how it goes.
Cheers
Roger
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Josh
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January 8, 2018 at 6:32 pm
This is not likely to adversly affect, what is – an otherwise working system?
No effect.
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rogerrey41@bigpond.com
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January 8, 2018 at 6:55 pm
Thanks for your help, Josh.
I guess, then, this support task can be closed.
Regards – Roger
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