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noah
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December 31, 2013 at 10:29 am
From General Settings:
“Ticket Reservation Time (number of minutes registrants have to complete their registration before others can register in their place. Longer times (eg, 60 minutes) are good because they reduce the likelyhood of accidental overbooking, but shorter times (eg, 15 minutes) reduce wait time for registrants who are waiting on an abandoned registration)”
My questions are:
At what point are spaces reserved?
And how is it possible for an “accidental overbooking” to happen?
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Josh
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December 31, 2013 at 3:46 pm
Space are reserved permanently after payment or (if set) the registration status is Pending. They are temporarily reserved as the registration form is being filled out for the amount of time set in the ticket reservation time option.
Accidental overbooking can happen if multiple users are filling out their registration forms when only one ticket is left. The feature you’re inquiring about was added to help avoid overbooking.
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noah
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January 3, 2014 at 10:34 am
Josh,
Does this only happen when you are using multiple event registration?
Or will it happen if 2 people click on the an event in the calendar at the same time and begin to fill out the registration information at the same time?
Or will it only happen if 2 people click register on the Event Details page at the same time?
Default Payment Status (this value will be automatically filled in for each person’s payment status, until payment is made, for each event):
It is my understanding that if this is set to PENDING a space is taken as soon as a customer goes to the payment screen. Is this correct?
When would the Pending Status be removed?
Does that depend on the Ticket Reservation Time? Or are they separate?
We have very small class sizes and very popular classes (short signup times) and I am suddenly very worried that we will have a lot of over bookings.
I am also confused about the Ticket Registration Times setting.
“Ticket Reservation Time (number of minutes registrants have to complete their registration before others can register in their place. Longer times (eg, 60 minutes) are good because they reduce the likelyhood of accidental overbooking…”
is this because once a customer has progressed to the payment screen they can always pay for a class? Even if they have waited longer then the Ticket reservation Time? When would they lose the ability to pay?
Example Question:
Customer A registers for the last space in a class but does not finish payment and leaves the payment screen open. (Payment status is pending)
The Ticket Reservation Time of 5 minutes has elapsed. (The Space is now Available)
Customer B tries to register for the same space that is now available. They finish payment and are now in the class. (The Class should show as full on the calendar & in the event details)
Customer A returns to their computer and tries to finish payment. They are already on the class payment screen (past the registration page). WHAT HAPPENS?
Thanks for your help.
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Josh
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January 8, 2014 at 11:17 am
Hi Noah,
What happens is if there are any available spaces (regardless of using mer, the calendar, etc) the registration form will appear and people can fill out their info and submit it. The Ticket reservation time feature holds the last spot and allows people the set time to pay to prevent additional tickets from being sold.
In your above example, customer b would not be able to register because customer A’s registration is set to pending. In ee3.1 a registration with the the pending payment status counts toward the maximum limit. The ticket registration time would not apply in this case.
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