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Free tickets and Pricing questions

Posted: August 12, 2019 at 4:01 am


Timothy Guiney

August 12, 2019 at 4:01 am

Hi,

I’ve a free ticket on my event and a pricing question asking for donations via radio buttons (€2, €5, €10) on this ticket.

When a customer clicks the add donation radio button the donation is added to the Total Txn cost but not the final price and the customer is not redirected to a payment gateway (stripe in this instance).

Can you help me resolve this issue?

Thanks,

Tim


Tony

  • Support Staff

August 12, 2019 at 5:53 am

Hi Tim,

How do you have the donations set up with radio buttons? I’m assuming you are using the 3rd Part price modifier add-on from Aparna?

If so you’ll need a value set on the ticket to force EE to show the above options as EE is detecting the ticket has 0 price and not loading the payment methods, then the transaction is updated after the check has taken place.

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