Support

Home Forums Event Espresso Premium FPDF error: Unsupported image type: com

FPDF error: Unsupported image type: com

Posted: February 16, 2020 at 6:40 am


ali west

February 16, 2020 at 6:40 am

When I click on the Download Invoice link (PDF icon) in the Attendees list, I get this error:

FPDF error: Unsupported image type: com

Not sure how to correct it – any help much appreciated!


Tony

  • Support Staff

February 17, 2020 at 3:54 am

Hi there,

Can you link me to an invoice for a test registration so I can view this, please?

On another note, registrations currently can not be processed on your site due to your reCaptcha key. When I try to register onto one of the events I can see:

ERROR for site owner: Invalid key type

within the reCaptcha section and can not continue.

(Note reCaptcha is only shown when not logged into the site)

You’ll need a reCaptcha v2 key for use on your site, whilst logged into the google account you are using for this site go here:

https://www.google.com/recaptcha/admin/create

Create a v2 key and use that on your site.


ali west

March 4, 2020 at 2:52 am

Furthering this previous post:

https://eventespresso.com/topic/fpdf-error-unsupported-image-type-com/

(I thought I’d replied but obviously not so it’s now closed!)

Here is a link to an invoice received by the subscriber that should download but there is an error received:

https://www.beachvolleyballinc.com/?download_invoice=true&attendee_id=2551&r_id=299-5e5e76be30325

The link to the invoice within the dashboard doesn’t work either and the same message is received.

Thanks!


Tony

  • Support Staff

March 4, 2020 at 6:02 am

First, just noting that I’ve re-opened your original thread and merged your latest reply into it ๐Ÿ™‚

Can you go to Event Espresso -> Payment settings

Find the Invoice payment method in the list, what do you have set in the Logo URL field?


ali west

March 4, 2020 at 2:17 pm

Ahh yes I see, it’s not the correct format, seems to have lost the rest of the URL – I’ve amended it and it’s working now. Thank you so much ๐Ÿ™‚

The support post ‘FPDF error: Unsupported image type: com’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  ali west 1 month ago ago

Topic Tags

Notifications

This topic is:
pending
Do NOT follow this link or you will be banned from the site!