|
Jason Alders
|
October 15, 2015 at 7:03 am
We just had a customer email this when trying to reserve their ticket:
Hi. I went to buy 2 tickets to Paula Fuga and when I clicked to pay with a credit card, another person’s name and e mail address came up in the respected fields. This made me hesitant to put my info and credit card # in for fear that it may show up for when someone else goes in to do the same. Nought you should know. I would still like to make my reservation. Not comfortable doing it on the website. Can I stop in or do it over the phone? Thanks,
Toni Smith
|
|
Lorenzo Orlando Caum
|
October 15, 2015 at 9:15 am
Hello,
Seeing other registrant/attendee details during registration checkout indicates that their is some kind of caching running. Who is your hosting provider?
—
Lorenzo
|
|
Jason Alders
|
October 16, 2015 at 8:45 am
This has never happened before until now. Our hosting provider is Host Gator, we have a VPS server from them.
|
|
Lorenzo Orlando Caum
|
October 16, 2015 at 8:58 am
Hi, could you go to your WP dashboard and then the plugins screen and let us know if you see any of the following plugins?
W3 total cache
WP super cache
Quick cache
…or any other performance related plugins?
—
Lorenzo
|
|
Jason Alders
|
October 16, 2015 at 10:11 am
I had Fastest Cache installed about 3 weeks ago (didnt see any issues until way after that though)…I deleted it today though when you mentioned cache. I had originally put it on there because our images werent showing on the calendar after updates were made so I had it there to delete cache when updating. there is no other cache plugin now
|
|
Lorenzo Orlando Caum
|
October 16, 2015 at 10:26 am
Hi, I’m not familiar with that plugin but after looking at the FAQ, I do think that it could contribute to the issues that your customer reported:
https://wordpress.org/plugins/wp-fastest-cache/faq/
They do offer a no caching option for certain pages:
How can stop caching for some pages?
If you add into source coude, creating cache stops. You can find it on visual and text editor after opening Add New Post panel.
This is similar to the no-cache / exclusion rules that we recommend for other caching solutions:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
—
Lorenzo
|
|
Jason Alders
|
October 16, 2015 at 10:34 am
I dont have any cache plugins now and didnt seem to need one before, I just had that on there temporarily to try it out.
Seems like all of these problems occurred when our web development person updated plugins and wordpress. Our menus and EE was not working at all and we updated those and then things went hay-wire.
|
