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Form gets stuck on email fiels

Posted: May 3, 2022 at 4:23 am


May 3, 2022 at 4:23 am

Initially, I get a popup about the email being already in the system and I need to log in if I want to change it.

After the first popup warning, the edges of the field just turn red.

We had SSO originally and it worked fine, but now want people to sign up with the form without signing into the site first. I have turned off all the “WP User Integration Defaults” in the Registration Form tab.

Where are other places this would remain hung up on email fields in forms?

Is it possible to CC: with responses, as my main email is down at this time.

Joao Victor

  • Support Staff

May 3, 2022 at 4:08 pm

Hi there!

Thanks for contacting us!
In order to run a couple of tests, could you please provide us with the event URL (not from your local installation) since I was not able to reproduce it in my local environment?

I am more than happy to assist!


May 3, 2022 at 4:38 pm

Here is a video of what it does:
I turned off the EE WP-User plugin and was able to use that email address successfully to get a ticket:

However the problem now exists that two different entities (one is a user, the other is a contact) is the same person and the purchase records are spread across these records:
Contact Record (registered without EE WP-User plugin)
Link to screengrab
Contact record of purchase
Rightful User record with other purchases in purchase history listUser who really is the owner of the purchase

I found this code which appears the way to reconcile these records:

I will be trying this a little later tonight and report back. I recall this happening before about four years ago when I first installed EE.


May 3, 2022 at 4:40 pm

Link to screengrab of rightful user
Sorry, link did not appear. This is the record I need to move the non-logged in purchase to.


  • Support Staff

May 5, 2022 at 5:59 am


I posted a solution in your other thread which can help with this, see:

EE_Contacts are created regardless of whether the WP User Integration add-on is in use and it uses the First Name, Last Name and Email of the registration data to search for an existing EE_Contact before creating a new one. You #1 EE_Contact uses test02 for first/last name which meant EE created a new contact for that registration.

With the above, you can edit the registration linked to EE_Contact #1 and reassign the COntact ID to be for EE_Contact #2.

Is that what you are looking for?

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